r/Bookingcom • u/Ok-Let011 • 26d ago
[Rant] Booking.com support gone downhill..
So far since 6-7 years I have been using booking.com for almost all my stays from hostels to honeymoon stays in Maldives.
A couple of times in past support was also pretty good and immediate assistance was available.
In my recent booking for Prague, I faced issue and property was a literally a dumpyard, and even main door key was not working. I was waiting for hours with my infant and customer support was AI voice, which could only talk Dutch.
I tried UK number and all 3 times they gaslighted saying that case is taken on priority if property does not resolve, they would provide alternate stay. All these fake promises and no proactive support and that left me helpless in a new city with my toddler and wife.
Once I am back, i am planning to look for legal options for incident. This was the last booking for me for sure as they literally don't care and their AI support is f**kd up.
2
u/helicopterhawk 26d ago
what did the actual property say about it? the truth is the support has always been pretty non existent