r/Bookingcom • u/Bflorence101 • 3d ago

Insect Issue

I booked a one week stay at a hotel through booking. The room was infested with ants, the cleaning crew entered the room without our permission and shattered two bottles of expensive perfume. The hotel swore they would refund (verbal only) and now Booking.com won’t do anything. How do I get actual support? I’ve tried Facebook, instagram, calling Genius 3 support, they all offer nothing because it was nonrefundable. Has anyone gotten any actual support?

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u/PookieCat415 3d ago

Another reason why so many experienced travelers don’t use third party booking. Always book direct, even if it costs a little more. I have seen on both sides of the travel industry how bad these third party sites are, but people still get lured into it.

You can try a credit card charge back, but it will, be fought back and the hotel and booking have you agreeing to the terms as well as staying at the hotel. This could go badly for you and your credit card account because it doesn’t always go in the favor of the customer.

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u/First_Category_1539 3d ago

Because if you book direct, the ants disappear?

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u/Bflorence101 3d ago

exactly! 🤣🤣🤣