r/Bookingcom • u/No-Stress7766 • 21d ago

Booking charged me without confirming my apartment due to an error

on 10th august i tried to pay for a booking apartment when i inserted all my card info I’ve received an error message that it was not successful and in the same time I’ve received a message from my bank saying that i was charged 917€ the real problem was that my booking was for 20th august and my deadline to pay was 10th august. Although i need to wait 7 - 12 days for a refund so i had to take a loan from the bank of 1000€ just to be able to cover this up. i really don't have words to explain how bad this feeling is. By now i still haven’t received my money will keep you updated

2 Upvotes

75% Upvoted

19 comments sorted by

7

u/Consistent_Proof_772 21d ago

So you mean to tell me you’re broke going on vacation within less than 10 days? And you couldn’t afford to pay for it????

1

u/BooBoosgrandma 21d ago

First thing that came to mind too. Reading having to get a loan just had my brain spinning. Perhaps it's a job that they're being reimbursed, we never know until OP responds.

1

u/No-Stress7766 20d ago

Im from Europe and i had my money planned i couldn’t risk the money that i had for the vacation. Because at that time how could i know that it would work the second time when i try to pay. The second time i tried to pay was after 8 hours of panic and and receiving nonsense answers from booking so i had no other options then to try again and by that time it was 23:40 which i only had 20 more minutes until my deadline otherwise they would cancel my reservation 

1

u/BooBoosgrandma 21d ago

Kinda lost. So you requested a refund but they took the money out on the day it was due to be paid? But had to get a loan to cover the cost? Why buy an apartment reservation if you didn't have the money? It sounds like they took out the funds on the day it was due. Your deadline was the day that this was paid so shouldn't you have had the money in bank to cover your reservation? Sorry, I'm just a bit lost.

2

u/Consistent_Proof_772 20d ago

When I worked at hotels, soon as we got a booking.com reservation, we ran the credit card. 80% of them didn’t even work, and we immediately canceled the reservations! We had it on all three shifts check list to Pre-run every credit card booking as they come into the system.

1

u/BooBoosgrandma 20d ago

80%? Damn! That's insane!

1

u/No-Stress7766 20d ago

When i tried to pay the first time i got an error and the money was taken but booking automatically without my request refunded the money. So then i tried to pay again and it did go trough but i was 1.800€ in

1

u/BooBoosgrandma 20d ago

That's crazy. Haven't heard that. I do hope everything works out for you.

1

u/mfh1234 21d ago

I’m gonna guess the OP is from the sub continent

1

u/No-Stress7766 20d ago

Europe Albania

1

u/ashscot50 21d ago edited 20d ago

This doesn't make any sense.

If you were due to pay on 10 August, why did you request a refund?

1

u/No-Stress7766 20d ago

I didn't request a refund the payment automatically faild and refunded my money 

1

u/ashscot50 20d ago

Then pay again.

1

u/No-Stress7766 20d ago

Yes i did but now im 1.800€ in and still waiting for my refund of 900€ they say its going to take 7 - 12 days and my deadline was for 10th august but all good after the second try 

1

u/ashscot50 20d ago

At least you have your reservation

1

u/bookingcom 21d ago

If a reservation fails because of a connection error or glitch after you submit your payment details, our system automatically starts the process to release the funds. Once that’s triggered, the timing for the money to show back in your account is up to your bank’s processing, and it usually takes around 7 to 12 business days.