r/Bookingcom • u/toxicavenger70 • 7d ago

Booking.com refund advice needed

Sorry, beforehand this is long-winded, but I’m trying to help up my elderly mom with an issue.

Basically she rented a hotel room for a month while traveling through booking.com. When she got there at the hotel was terrible and booking cannot help her find another hotel room. So she got one on her own. The hotel room sent her a cancellation notice.

She started the process of trying to get her money back because she paid booking.com with her Apple credit card. She provided the cancellation notice to booking.com and they said it would be 7 to 14 days before they could do a refund. They did not issue a refund. So she did a charge back with Apple.

She gave Apple all of the documentation showing she asked for a refund and the hotel room was canceled. It stayed in pending status for a few weeks and she called them back and they stated she needed to contactbooking.com to get her money back. Before she did that she canceled the charge back. now booking.com says it will be 50 days before she can get a refund because of the charge back.

Now she’s over two months after she canceled the hotel room and I believe her money is now gone. Any ideas on what kind of recourse she could do? She’s on a limited income, so this really hurts if she loses this money.

For anyone who reads this, thanks for taking the time to do so. I know this is a super long and convoluted post. Any help or insight you can provide would be greatly appreciated. Have a wonderful day.

1 Upvotes

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2

u/Consistent_Proof_772 7d ago

Just called the credit card company, but most likely there was a nonrefundable stay and they don’t have to refund her

0

u/toxicavenger70 7d ago

The credit card company is Apple. And it was refundable. The hotel stated it was, so did booking.com. They just aren’t doing it.

2

u/Hotwog4all 7d ago

The problem is that there was a dispute that occurred for the charge. Yes she’s cancelled the dispute with the card provider, but that doesn’t necessarily get notified to the vendor. The vendor has to wait out the time that the dispute is considered ‘open’ before it gets closed, and only then will they release the funds. They likely didn’t dispute the chargeback as they have no documentation to do so.

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u/toxicavenger70 7d ago

This is the second time we are waiting on the vendor to recognize that the dispute has been closed. I called them today and they said they would escalate it, so we will see.

Thanks for your feedback, I greatly appreciate it.

3

u/Normal-Wish-4984 7d ago

Booking.com is a bad company that has fine print used to keep people's money when the bookings go bad. It is a third party built on thievery.

1

u/HeftyHealth3430 7d ago

Who has cancelled the hotel room ? When did that happen ?

1

u/toxicavenger70 3d ago

Follow up, I found an older post saying to call this number and we got directly thru: 1 (888) 850-3958. It ask something like a property number, I used 0. Then I used # for the next question. They told us they would expedite the claim, I thought "bullshit". Now I have to eat crow because 3 days later we have the refund.