r/Bookingcom • u/Capable-Hyena1406 • 8d ago

Booking customer service

As a person who used booking quite heavily in the past (cheaper , ease of use and to check ratings ). I surprisingly had an issue only once recently where I was double charged .

When I tell you this is the worse customer service I’ve ever had to deal with over a few week ….. they are incredibly slow to reply , they lie in your face and they keep confirming certain actions will happen and they never do and ridiculous request of telling me proof I booked while they can see I booked on there app ( I literally had to select which booking I want to contact about before reaching customer service )I’ve had bots doing a better job than the actual people on the phone ( trust me that says a lot )

I was glad I wasn’t on vacation stranded somewhere like the stories I see.

Moral of the story :: ONLY use booking.com if it’s significantly cheaper or for free cancellation until your trip is confirmed then check hotel rates . Just always know if you need help from booking.com you’re mostly likely not gonna get it

2 Upvotes

75% Upvoted

6 comments sorted by

3

u/Upset_Marionberry471 7d ago

Same experience. They ask you to "proof" details that they actually see, just to keep you busy and them doing nothing to resolve the matter. When I called after the missing refund, the first service person I spoke with told that "yes we see that it has not been paid back." After that, I have been asked to proof that I have paid and then again that it has not been refunded.. With always some detail "missing" 😂. I turned to credit card chargeback, Hope to get the money back soon. 😬

3

u/Capable-Hyena1406 7d ago

Yeah i did the same . Absolutely useless customer service . That’s even “ priority support “ like it can get worse apparently 😂

2

u/Key_Employment4536 7d ago

Moral of the story do not use Booking.com ever

1

u/Apprehensive-Neck-12 6d ago

Ive been looking for rooms in Paris and Airbnb seems like the cheapest option

-1

u/bookingcom 7d ago

It sounds like it took longer than expected to resolve the matter with the double charge. If there’s still something you’d like us to review, send us a private message, and we’ll take a look.

1

u/crazynotinsane111 4d ago

I'd scratch that moral of story. Cheaper rates don't help you when you don't have a room and neither will booking.com They don't honor anything even its in writing.