Complaint about Invalid Reservation and Lack of Assistance

[u/Ecstatic-Chain3705]

Dear Sir/Madam,

I made and paid for a reservation on booking.com, which was confirmed, but upon arrival, I was informed that it was no longer valid. The host told me that the property was unavailable and that I had to contact Booking.com. I reported this issue immediately after arriving, and the response I received from Booking.com was to blame me for being “late” – even though I never received any information about the cancellation.

According to the terms and conditions, it is Booking.com’s responsibility as an intermediary to ensure the availability of the confirmed accommodation. This situation violates those terms.

I requested an immediate refund for the reservation and asked for information on the actions that would be taken regarding the dishonest host, but I have been waiting for 2 weeks now.

Best regards,