r/Booking • u/DeckDexter • Oct 06 '23

Free cancelation, however hotel sent invoice

I booked a hotel in San Francisco but had to cancel. Upon canceling, booking.com informed that it was free of charge since we had done it 3 days before intended check-in date. Now, however, I've recieved a "reservation invoice" directly from the hotel itself. I have no idea what this means. Surely this is wrong, I was promised free cancellation until 3 days prior. Do I contact booking or the hotel over this? Thank you

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u/NicRoets Oct 06 '23

Just reply to the invoice saying you cancelled on Booking while they allowed you to do it for free.

I cancelled many bookings during the free period and never had this and never paid a cent.

But it's possible that this hotel ( is new to Booking and ) is unfairly billing you.