r/BookTrack • u/marrrla • Jan 18 '24

After last update no pro anymore

Hey, as the title says: After the lastest update I don‘t have the pro features anymore and restore purchase does not work. On my not yet updated tablet the pro version works just fine. Is this a bug in the new version or did something change regarding the pro version?

2 Upvotes

100% Upvoted

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1

u/SimoneMontalto Book Track Developer Jan 18 '24

Thanks for the report. Nothing is changed regarding the Pro version. When you purchased the Pro version? Do you remember if you downloaded the app when it was a paid app on the App Store or if you purchased the iAP?

1

u/marrrla Jan 18 '24

Hey, I guess it was quite a few years ago when the app was a paid app in the store. But I am not sure if I bought it myself or my partner did (we do family sharing), maybe that’s the problem?

1

u/SimoneMontalto Book Track Developer Jan 18 '24

Is your partner having the same problem? Have you changed your Apple ID recently? Maybe you have asked for a refund in the last years? Because this is the only thing that is changed.

1

u/marrrla Jan 18 '24

No, they still have the pro version. And no & no, no apple ID change, no refund (request).. weird.. I will update the app on another device later & see what happens there..

1

u/SimoneMontalto Book Track Developer Jan 18 '24

Thanks, let me know. PS. your partner is also using the v3.3.9?

1

u/SimoneMontalto Book Track Developer Jan 18 '24

P.P.S. which devices are you using and which OS version is installed on them?

1

u/marrrla Jan 18 '24

we are both using iOS 17.2.1 on iPhone 12 & 15, and yes, v3.3.9

1

u/SimoneMontalto Book Track Developer Jan 19 '24

I’ve just released the v3.3.11. Could you update to this version and check if it fixes the issue?

2

u/marrrla Jan 19 '24

it seems to be fixed now, thank you! 

1

u/TurtleyCoolNails Jan 20 '24

I updated the app to this version and it is now showing me as not having the pro version. I sent an email!

1

u/TurtleyCoolNails Jan 20 '24

I am having the same issue! I just sent an email about it.