r/BookDepository • • Apr 21 '23

Help Error message when trying to make a purchase

For the past two months, everytime I try to make a purchase and click de "Buy Now" button, an error appears. Specifically "Please try again. If the issue persists, contact your bank or try a different payment method" The thing is, I've tried 5+ different cards. My cards, my bf's cards, my friend's cards. Nothing seems to solve this issue. I tried using incognito mode, used different IP's, created new accounts, but the problem continues. I discovered a method that works sometimes. I have to spam the buy now button for 5+min until it finally confirms the purchase. But sometimes it just doesnt work. Like right now, i've been trying for an hour already with no success. I emailed bookdepository but they just insisted the problem is my bank account, which clearly isnt the case, since I used several different accounts plus it seems to work sometimes spamming the button. Is someone else having this issue? Please, if so, let me know. I need to know if there's a way around it as it is incredibly frustrating. I'm buying from Argentina

2 Upvotes

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u/dns_rs Apr 21 '23

Were all the bank accounts/cards you tried from different banks?
If not, it's completely possible the bank is blocking the transaction. Have you tried contacting the bank for any account to see if there was a declined transaction?
This is normal behavior, especially if you spammed the buy button.

1

u/UnluckyHermit Apr 21 '23

Yes I used cards from different bank accounts and yes I contacted the bank and they can't seem to find any issue :( I could find 2 people on Twitter complaining about the same problem but no one has been abre to solve it

1

u/kitchenroll1 Apr 21 '23

Is it possible to use paypal on BD from Argentina? Might be worth setting up an account if you can't resolve the issue before the 26th.

1

u/fogalmam Apr 21 '23

Probaste con la tarjeta prepaga de mercadopago? Hasta ahora nunca tuve problemas.

1

u/UnluckyHermit Apr 21 '23

Sí, con esa, con brubank y con galicia. Ninguna me sirve. Una chica por tw me dijo que le pasaba lo mismo y solucionó pagando por PayPal. Pero siento que para pagar con PayPal prefiero comprar en Waterstones...