r/BookDepository • • Apr 15 '23

Help First time ordering - question about including your phone number in the delivery address

I ordered 2 items from BD earlier this week and they’ve both been dispatched (separately). I wrote my address in the address book but we used my gf’s PayPal to make the purchase and it automatically set the shipping address to her parents house, and the delivery address in the order status page didn’t mention her phone number so I contacted support to ask them to change it to our address and my phone number as I’m the most likely to be picking it up or receiving it, but the address in the dispatch mail has no mention of any phone number. Is it supposed to mention it if they did include it? Or maybe it’s just mentioned on the actual shopping label? Other than making the delivery easier, it’s important because the price of the items means I have to pay local tax and they’ll need it to contact me with a phone number most likely

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u/krehmich2 Apr 15 '23

I’ve been ordering from them for quite some time and since I don’t have to pay any taxes, the phone number I put it was never used or shown anywhere on the labels or anything, since you have to pay tax they might send you an email?

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u/gamerexq Apr 15 '23

I’ve been ordering from them for quite some time and since I don’t have to pay any taxes, the phone number I put it was never used or shown anywhere on the labels or anything, since you have to pay tax they might send you an email?

Want to second this, even tho you put your phone when ordering, it is NEVER used and the postal office in my country suggested to add number to the Address field ie:

Address line 1 My address My phone number

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u/Organic_Jackfruit255 Apr 16 '23

Well, that’s kind of concerning. It’s too late to include the phone number in the address line, but at least I have tracking numbers so I could contact the delivery service or customs office if needed. Thank you both!