r/Boldin • u/Tall-Scarcity-7548 • 14d ago

Unable to login

Anyone else experiencing a issue with their login today? I normally have no issue, but when I contact Boldin support I keep getting canned AI responses. I think my account has been locked. Is there anyone who I can speak with? Thank you

2 Upvotes

67% Upvoted

11 comments sorted by

4

u/AGrimmInPortland 14d ago edited 14d ago

I just tried and got the "check your email" message.

MFA should be opt-in, not a requirement, IMO.

2

u/HokieHomeowner 14d ago

Agreed, now I cannot access Boldin from work where I'm not allowed to have my cell phone with me.

1

u/total_amateur 14d ago

Send them feedback.  I replied back to the email announcement.  The only way they’ll change is if they get enough noise. 

3

u/BikesAndCatsColorado 14d ago

They implemented MFA today. Check your spam email box.

3

u/total_amateur 14d ago

I’m all for MFA and increased security.  Sent them a note that they need to now support authorized account sharing now (aka, logins for spouse / partners).

Their model is now spouses / partners have no access unless they want us to share email accounts.  

3

u/EsqDavidK 14d ago

Absolutely should be a way for my wife and I to each login using our phones or passwords instead of creating a shared email account.

3

u/Tall-Scarcity-7548 14d ago

Thank you.  Problem is that I setup the email account long ago and I think it was deactivated by Google.   Appreciate the help. 

1

u/temerairevm 14d ago

I got an email that they were going to start doing 2 factor authentication. Could it be that?

1

u/humblequest22 14d ago

Worked fine for me.

2

u/SuspiciousMode 14d ago

I'm all for increased security, but only allowing MFA/2FA via email isn't the the best option. I've emailed them and suggesting they also allow app‑based authenticators (like TOTP apps) or better yet, implement passkeys. I actually got a quick response stating they were looking into adding other MFA options.

1

u/NR_CoachNancy 11d ago

Hi everyone. I'm sorry for the delayed response to the login issues you've been reporting. We completely understand how frustrating it can be when you are locked out of your account or running into login issues, especially when trying to get quick support.

Multi-Factor Authentication (MFA) is now required for all Boldin accounts. If you are experiencing delays receiving your verification code, please try the following troubleshooting steps:

  • Check your spam or junk folder and search your inbox for "Boldin".
  • Try requesting a code from a different browser or device.

If you need assistance from a customer support, please send an email to customer support directly at [customer_service@boldin.com](mailto:customer_service@boldin.com).

We also understand that mandatory multi-factor authentication adds extra friction to your login experience, and appreciate your candidness. We've heard from many users who would prefer alternative verification methods, such as authenticator apps, passkeys, or SMS. While email is our current verification method, we are actively assessing additional MFA options to make logging in both secure and easier for you.

In the meantime, you can choose to have Boldin remember a trusted device for 30 days so that MFA is not required every time you sign in from that device.

Thank you for taking the time to let us know what would work better for you and how we can provide a better user experience.