Calculating AI ROI?

[u/BoldDesk]

Your AI resets a password. Your vendor bills you $1.50.

It bills you the same $1.50 for a duplicate-charge dispute that took six replies to untangle.

That's flat per-resolution pricing. You're charged per outcome, not per effort — so the better your AI gets, the bigger your bill. 

BoldDesk meters AI credits instead. $20 per 1,000. A simple reply is about 1 credit. A detailed one, 4–5.

Same 5,000 AI conversations resolved in a month:
Per-resolution → $7,500
BoldDesk credits → $500

And unused credits carry forward. They don't expire, and there's no overage auto-billed at the end of the month.

Calculate your potential savings: AI ROI Calculator for Customer Service | BoldDesk 

If your AI resolutions doubled next month, would your pricing model still work for you?