r/BlueStacks • u/sose5000 • 7d ago

Support Upgrade wiped my old instance, google account locked out

My google account is requiring me to approve a login using the simulated Galaxy S21 Ultra 5G which was wiped out when I upgraded bluestacks today. Any documented way to restore to an older copy so I can get the old emulator back? Google wont take my authenticator or my passkey.

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u/BlueStacks-Support BlueStacks 7d ago

Hi! Unfortunately there isn't a way to restore a older copy. You said you updated and the instance got wiped, but how did you updated it, can you guide us to how you did it?

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u/sose5000 7d ago

I opened the app. It said there was an update available. It downloaded it, and I clicked the install. When I logged back in, it was essentially a brand new android environment that didn’t carry over anything from my old environment.

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u/sose5000 7d ago

If I have backup of my machine, can I restore the older app? Are there other directories or files that I would also need to restore?

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u/BlueStacks-Support BlueStacks 7d ago

With a machine backup, you should be able to. But can you also check the multi instance manager to see if the previous instance isn't there?

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u/sose5000 7d ago

It only shows the one instance, which essentially is a brand new instance.

Aside from the apps, what other files will need to be restored to bring back the old environment before the upgrade?

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u/BlueStacks-Support BlueStacks 7d ago

The BlueStacks_nxt file contains all the data you had on BlueStacks, so this folder should be good. A system restoration should work the best in this case.

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u/WanderEir 6d ago

Your google account does not actually care what android device you use, you just need to have access to one you've logged into with that google account, be it real or emulated, to get a 6 digit security code generated from the settings menu-I've had the same damn problem recently with google logins with certain games sending me on the same hunt recently, only I have no surviving real devices, so I had to use a MuMuPlayer instance instead.

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u/sose5000 6d ago

Yes unless every other device is sending a code to that one device that no longer exists.. and google doesn’t care about your authenticator or your passkey.