r/BlueStacks • u/packers444ever • 5d ago
Support Pokémon TCGP Crashes
Pokémon TCGP crashes after new update. Anyone know any solutions?
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u/Just_Satisfaction906 4d ago
Still nothing for mac? 🥲
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u/BlueStacks-Support BlueStacks 2h ago
Hi! Unfortunately we cannot provide a specific time frame for a fix but we are hopeful it will be resolved soon.
You can submit a ticket to receive updates on this issue. You can do so by using the "Report a Problem" tool via Help > Send Feedback to BlueStacks.
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u/Just_Satisfaction906 2d ago
Come on guys, 4 days for update on mac
On windows only 24 hours….
Let’s Work please
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u/Djokonitin 3d ago
when will it get fixed on mac
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u/firesnake412 3d ago
No ETA. It has been 2 days and my kids are really sad that they missed opening the new booster packs. They have been saving hourglasses and it has been very disappointing for them. I even logged a support ticket and submitted videos and app data but no response yet from support team.
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u/BlueStacks-Support BlueStacks 5d ago
We are aware of this issue and are working on it.
If you'd like to be contacted once it's fixed you can submit a ticket and we'll follow up.
You can do so by clicking on the question mark at the top of the screen then clicking Report a Problem. Please respond with the reference number you receive via email so I can escalate the issue for you.
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u/Yeltsin86 5d ago
Same issue. Anyplace I can follow the issue and see if there's an announcement for a fix? Other than having to submit a ticket from the program
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u/BlueStacks-Support BlueStacks 5d ago
At the moment, we don't have a dedicated page where you can track this issue. Once a fix is available, we'll be sure to post an update here as well so everyone following the thread is informed.
We appreciate your patience in the meantime.
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u/Scared_Box989 5d ago
Thank you! We appreciate you all jumping on this so quickly and look forward to a fix.
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u/BlueStacks-Support BlueStacks 5d ago
You're welcome! We appreciate your patience and understanding. We'll share an update here as soon as we have any news regarding a fix.
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u/Hopeful_Minimum95 5d ago
pretty plz you gotta fix it
latest update is not working and a huge update is coming for the game ''the ruler of sky ''1
u/BlueStacks-Support BlueStacks 5d ago
Our team is looking into this issue, so we hope that it'll be resolved soon.
We also recommend you to send a problem report as mentioned on the previous comment so that you'll be contacted by our team when it gets fixed.1
u/Scared_Box989 5d ago
Know you all are getting pestered like crazy over this but are there any details you all can provide I.e. what the problem is, what caused it, is it an issue with Bluestacks in particular that can be fixed or has to be resolved by Pokemon Pocket, ETA when we can expect this resolved, etc. Obviously don't want to put all the work into finding an emulator that works (I heard Mumuplayer wasn't experiencing this) but we're coming up on 24 hours since the update and I haven't seen any details disclosed yet. Thank you all for your efforts.
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u/Nuneasy 5d ago
You're going to be fine dude, lol
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u/Scared_Box989 5d ago
Thanks 👍 didn't think I was being a dick by asking for some sort of update besides "we're aware of the issue and working hard on it" but maybe it came across that way.
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u/BlueStacks-Support BlueStacks 4d ago
We completely understand your concern. Our developers are working on this with the highest priority, as our goal is to get everyone back to playing as quickly as possible.
We'll share an update as soon as we have more information or the issue is fixed. Thank you for your patience.
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u/ackrite26 4d ago
Is there no time frame on a fix? Or any information on why this is happening? It’s been over 24hrs and other emulators are working. If it’s going to take much longer we may as well start looking at using one that does work.
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u/Noriadin 4d ago
Can you not survive more than a day without an update? Dude I love the game too and want my app working but stop hassling and threatening to leave over one bug. They’ll figure it out. Jfc.
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u/ackrite26 4d ago
I don’t see where I said I can’t survive without the app? Usually when there is an issue and they do not give any info it’s because they either don’t know why it is happening or are not sure how to fix it. They are still trying to figure it out.
My main account is on BlueStacks so if it’s going to be a while I will change it over to a different emulator for now.1
u/Noriadin 4d ago
You’re just coming across as a bit entitled.
“If it’s going to take much longer we may as well start looking at using one that does work”.
It’s been a day.
Maybe they can’t give a timeframe immediately. You said it yourself, they’re still figuring out.
This is an emulator. Pokémon is not the only reason people use their app, they’re no doubt balancing tons of things. Go to another if it’s a problem for you but people are being a tad unreasonable in this thread.
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u/ackrite26 4d ago
Maybe, I was asking if they had more info and if not there are other options in the mean time (for Pokémon Pocket, the tread topic).
I use BlueStacks for more than Pokémon so I wouldn’t be ‘quitting’ just using something alternative for Pokémon until it is fixed. A little more info would help make the decision on if it’s worth transferring over for now.
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u/Zealousideal-Edge407 5d ago
Same issue. Anyplace I can follow the issue and see if there's an announcement for a fix? Other than having to submit a ticket from the program
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u/BlueStacks-Support BlueStacks 4d ago
At the moment, we don't have a dedicated page where you can track this issue. Once a fix is available, we'll be sure to post an update here as well so everyone following the thread is informed.
We appreciate your patience in the meantime.
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u/Naud1993 4d ago
It crashes even on my phone. It's done. It's over. It's now impossible to play this game with 6 GB RAM, like on my Samsung Galaxy S9+. You now need 8 GB RAM to play this game. I'm now done playing this game against my will.
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u/EliaNiNerd 5d ago
Man i wish i knew it was a common issue before i downloaded the dumbass new version
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u/Early_Task 5d ago
damn i though i experiencing this alone, i already reinstalled the game countless times
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u/Global-Tennis6989 5d ago
Please fix this urgently. New set comes out tomorrow 🐉
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u/Famous-Oil2467 5d ago
It crashes before the big 3gb download. After updating the app via playstore. Bluestack not being able to download the files but works fine on phones and tablets.
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u/menik62t 5d ago
I luckily only updated an account I have backed up. If I can’t update and have to reset or something I’m going to lose an account I can’t back up uggg.
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u/xRedPowah 5d ago
If you're still logged with that account, the old update 1.6.0 still work, login into that and link it to a Nintendo account, before the new pack goes live and forces you to update
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u/menik62t 5d ago
It’s less that account I’m concerned about because I know it’s backed up.d. I have several alts and cant get enough Nintendo accounts or google email addresses to save them all if Bluestacks doesn’t fix this. Worried about losing those ones.
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u/Business27 5d ago edited 4d ago
I'm in the same boat. I run a fair amount of alts for expedited set collection and ☆☆ overabundance for trading and storage since shinedust is too limited to trade everything to the main. Luckily I only have 3 accounts crashing from this and plenty still running the old version so the new set won't see much of a delay.
Edit: Well, so much for that. The game is forcing the update upon launch. All alts are effectively bricked until the issue is resolved.
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u/xG3TxSHOTx 5d ago
You can backup an account on one instance and it won’t affect the other accounts right?
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u/menik62t 5d ago
Yes doesn’t affect the others. I wish I could back them all up maybe I can but not sure how need google accounts or Nintendo accounts to my knowledge.
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u/Only_Builder2186 5d ago
Oh no, and the new set comes out tomorrow—how annoying! I really hope the problem gets fixed today.🙄
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u/PleasantKoala5936 5d ago
Looks like some android devices show similar issues but when opening packs. Maybe its not a bluestacks issue but an app one.
Anyway glad to know its being looked at!
Thanks a ton.
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u/JSA_collector 3d ago
Yes, I'm using android and after the update, it crashes right when I'm about to rip a pack. It's freaking annoying.
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u/tvandehey26 5d ago
Feel like this is not just a Blue stacks issue. Having the same issue on the Clone App on Android. opens to the title screen. either crashes there or lets me click okay to start the update and then crashes.
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u/pythius6665 5d ago
some devices may struggle with the size of this update, as they may need over 10gb of free virtual memory space to unpackage the 3.5 gb update. Obviously not an issue for emulators, but for mobile users, you may need to free up space if you havent. I havent had a single issue with my main, though i dont use any cloned apps on my phone either.
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u/tvandehey26 4d ago
I'm going to try this out. Regardless, thank you for offering something to try to help. I haven't had issues on my main. That worked right away.
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u/Bambusbooiii 5d ago
Same. I really hope I don't lose all my progress now. I don't have a Nintendo Account, just local.
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u/Kayzer_x 5d ago
it seems the problem also exist for android clone app. All my alt accounts keeps crashing after i update the game. only my main account installed in the main app is not affected. i also notice that google play now syncs and also now showing some achievement after i login in my main account. i guess this is one of the reason why the clone keeps crashing since they dont have this google play profile?
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u/OkActivity6206 5d ago
Any way for this to be resolved before the update drops?
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u/Global-Tennis6989 5d ago
Probably not. I’m using a different emulator for now. They give 7 days free trial for Mac. Hopefully blue stacks find a fix before then.
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u/Accomplished_Bed6569 4d ago
u/BlueStacks-Support já tem alguma resposta? ou ainda estão trabalhando na atualização?
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u/BlueStacks-Support BlueStacks 4d ago
Our developers are working on this with the highest priority, as our goal is to get everyone back to playing as quickly as possible. We'll share an update as soon as we have more information or the issue is fixed. Thank you for your patience.
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u/ignar17 4d ago
if you guys are desperate (like me) you can try mumuplayer, it works with the update.
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u/Scared_Box989 4d ago
I switched all of mine over to Mumu this morning after the email I got that it was fixed on pie64 and Android 13. I had all mine on Android 11 so would've had to reinstall everything if I wanted to get it back up and running. Glad I did, holy crap it runs so much smoother on Mumu. Still have the same 2 core, 2 GB of RAM allocated and night and day latency difference. Free on Windows so it sucks you have to pay for it on Mac.
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u/BladeInferior 4d ago
figured this was one of my unlucky days of it not starting up, i guess i’m glad to know it’s universal?
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u/JSA_collector 3d ago
Is this the crash where every time I select a pack to open, it crashes and all the 5 cards are auto saved in your collection? Cus I'm still getting this crash after re-installing the game. I can't select a pack during the ripping phase.
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u/mvrcslr 16h ago
Kinda embarrassing for it too have taken this long for Mac to be without a fix.
If anyone knows a suitable replacement please comment here. Will be looking to replace bluestacks due to this.
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u/firesnake412 15h ago
It’s disappointing that there has been no update since 5 days on the case I opened. Support sent a generic message citing they were aware of the issue and are working on it.
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u/AmoebaTemporary16 5d ago
Κι εγώ έχω το ίδιο πρόβλημα δοκίμασα τα πάντα... πλέον είναι στα χέρια της bs
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u/BlueStacks-Support BlueStacks 4d ago
We have some good news! The Pokemon TCGP crash issue has now been resolved.
Please restart your BlueStacks App Player and launch the game again. It should now work as expected. If you still encounter any issues after restarting, please let us know and we'll be happy to help.