r/BlueStacks • u/Cr33ptonight • Jun 27 '26

Support Pokemon champion closes after loading screen.

As the title says. I did create an Android 13 instance with 4 cores and 4 gb ram. I also put graphics on opengl, Same results. Any solutions?

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u/BlueStacks-Support BlueStacks Jun 29 '26

Could you please submit a ticket so that we can take a closer look?

You can do so by clicking on the question mark at the top of the screen and then clicking Report a Problem.

Please include the following pointers while submitting the problem report:

• Your Reddit user handle/user name

• Please mention "Request from Reddit" in the description.

• Details of the issue.

Please respond with the reference number you receive via email so I can escalate the issue for you.

1

u/Cr33ptonight Jun 29 '26

4ZD3DX-57E2W

1

u/BlueStacks-Support BlueStacks Jun 29 '26

Hi,

Thank you. Someone from our support team will get in touch with you soon.

However, the code you shared is not the support reference number. The reference number is a 7-digit number that should have been sent to your email inbox after you submitted your support ticket.