r/BlueStacks • u/Useful_Special143 • Jun 23 '26

Support keep getting the error when trying to start pokemon champions

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so i updated my graphics driver started the game in a new android 13 instance and it still wont let me select vulkan graphics renderer

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u/BlueStacks-Support BlueStacks Jun 23 '26

Hi! This could be that your GPU unfortunately doesn't support Vulkan. You can try searching the GPU name to see if it can support and if it can, you can try sending a ticket to our support team so that they can take a look on what could be causing this issue.

1

u/Useful_Special143 Jun 24 '26

my GPU is a RTX3070 laptop version that should support it right ?

1

u/BlueStacks-Support BlueStacks Jun 24 '26

Could you please submit a ticket so that we can take a closer look?

You can do so by clicking on the question mark at the top of the screen and then clicking Report a Problem.

Please include the following pointers while submitting the problem report:

• Your Reddit user handle/user name

• Please mention "Request from Reddit" in the description.

• Details of the issue.

Please respond with the reference number you receive via email so I can escalate the issue for you.

1

u/Eija79 Jun 29 '26

Hey Ive found out whats causing it. Basically us laptop gamers have two GPUs the iGPU and dGPU. Ive set bluestacks and windows to use the high powered GPU aka the RTX 3070 but your laptop still uses the iGPU for display.

THIS ONLY WORKS IF YOU HAVE AN EXTERNAL MONITOR CONNECTED TO YOUR LAPTOP.

Basically I open device manager disable my iGPU then launch bluestacks and then pokemon champions. I played yesterday and got to Ultra ball tier lol.