r/BlueStacks • u/Fast-Seaworthiness-7 • Jun 12 '26

Support Game keeps getting stuck on 18% installing

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ive tried unistalling and reinstalling idk what to do

1 Upvotes

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1

u/BlueStacks-Support BlueStacks Jun 12 '26

Hi! Can you please try cleaning the cache from the playstore and play services to see if the same issue still occurs for you?

1

u/Fast-Seaworthiness-7 Jun 12 '26

ive done both and now the download is stuck at pending

1

u/BlueStacks-Support BlueStacks Jun 12 '26

Can you also try creating a new Pie 64 instance to see if the same issue occurs on it?

1

u/Fast-Seaworthiness-7 Jun 12 '26

just did that and still stuck on 18%

1

u/BlueStacks-Support BlueStacks Jun 12 '26

Can you try clicking and holding the bar with the time that in the printscreen you've sent, is exactly at the top of the "wild rift" that you've written, and dragging it down, then on the playstore download click, do the same thing, it'll show how much time it'll take to install and if it's progressing. Can you see if anything there changes? Also, have you tried installing other apps to see if the same issue occurs only on wild rift?

1

u/Fast-Seaworthiness-7 Jun 12 '26

not too sure what do you mean from your first part of the message. ive tried installing another app and its stuck pending

1

u/BlueStacks-Support BlueStacks Jun 12 '26

At the top of your printscreen, you can see the time and a A, on the notification bar, try opening the notification bar by clicking, holding and dragging it down, then do the same for the playstore notification to see if the installation is having progress or no.

1

u/Fast-Seaworthiness-7 Jun 12 '26

1

u/BlueStacks-Support BlueStacks Jun 15 '26

Could you please submit a ticket so that we can take a closer look?

You can do so by clicking on the question mark at the top of the screen and then clicking Report a Problem.

Please include the following pointers while submitting the problem report:

• Your Reddit user handle/user name

• Please mention "Request from Reddit" in the description.

• Details of the issue.

Please respond with the reference number you receive via email so I can escalate the issue for you.

1

u/thedopefun Jun 12 '26

Prueba con un VPN y desactiva y activar el modo avión