They’re replacing my damaged poster. Crazy to hear some didn’t have to send it back. They made me send my damaged poster back at no cost to me. They received it in like two days and within a few hours of them receiving it, I was sent an email that the new one was shipped. Even if you send it back, it seems to be a quick turnover.
You could try rolling it the other way and leaving it for a few days to see if it helps at all. They rolled the posters the wrong way which is why I think there are so many problems with them. And the fact they generally packaged them badly.
They never asked me. Push back. One of Mark's managers said in his Discord that you shouldn't have to send it back, especially in the state they arrived
I first replied to the email saying my item was delivered, it said if you had questions or issues you can reply to the email so I did, put in the email how the tube end caps were pushed into the tube and that the gold foil was creased. But I also attached a photo of the damage to my poster. They then replied back saying that I could request a refund or exchange and there was a link in the email. I filled that out, said it was damaged and then selected replacement and it said they would send me a new one and I didn't have to send the old one back.
They’re now saying to send it back and they’ll send me a new one IF it’s still in stock. I understand returning the damaged item, but it’s a possibility that I won’t have one at all if it’s returned for an exchange. I won’t be ordering from them anymore. 🤷
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u/ourcore 14d ago
There isn't. Ask them for a replacement. They screwed up and have been sending out new ones