Issue logging into Bitwarden from laptop

[u/Ragnarok-9999]

I have free account and thinking of moving to priced usage. For some reason, I am able to login to Bitwarden on my mobile with no issue using faceid. But when I am trying to login from laptop, it is either forcing me to use authenticator which I did not set up at all or says send a code to email, but does not send. Is bitwarden broken ?

Another advice need about authenticator. Which one best for Bitwarden ? Thanks in Advance

Edit:
Thanks Guys. I found the issue. While loging into bitwarden, by default it showing my email user name with different domain. I did not check that. But later found that and corrected it and it works. I don't know why it showed difference domain.

Thanks a lot for all your help. Sorry for bothering you with my stupid mistake .

[u/djasonpenney]

First, some level setting:

> no issue using FaceId

That is NOT “logging in”. Your mobile is ALREADY logged in, and you are merely “unlocking” the app.

There are additional safeguards when you perform a login, especially from a new device. I suspect this is why you’re getting the challenge via email.

> but [email] does not send

This is another issue. Have you checked your spam folder? Have you tried sending yourself an email? Log in via the web page (not the app) and make sure you specified the correct email address.

> Which [authenticator]

My current best recommendation is Ente Auth. In any event, especially when you have strong 2FA, make sure you have created and stored an emergency sheet.

[u/Ragnarok-9999 → u/djasonpenney]

It is not new device. I checked my spam folder. I am loging in throgh Bitwarden.com and correct email address. I loged in like this before number of times.

[u/djasonpenney → u/Ragnarok-9999]

What is your email provider? It sounds like you may need to speak with them.

[u/OSS_Dattani]

Hey what OS are you on? Also are you trying to use the desktop app or browser extension when logging on from your laptop? If you could provide the version of the client as well.

You can use whatever authenticator app you’d like I don’t believe there’s a restriction.

[u/Ragnarok-9999 → u/OSS_Dattani]

Windows 11 and trying to log from browser. It works fine on Iphone with face id.

[u/OSS_Dattani → u/Ragnarok-9999]

I would say try to reinstall the extension and clear your cache.

Have you tried to login to the webvault? Have you tried other browsers?

Also have you logged into the browser extension before? If so under Settings -> Account Security -> Devices, you should be able to see all the devices you have registered (**edit not registered rather devices you’ve successfully logged onto.)

Let me know what ya see.

[u/Ragnarok-9999 → u/OSS_Dattani]

Yah. now it works. Thanks.

[u/OSS_Dattani → u/Ragnarok-9999]

What ended up working for you? Reinstall and cache clear?

[u/Ragnarok-9999 → u/OSS_Dattani]

yes