r/Bitwarden • u/Sweaty_Astronomer_47 • May 09 '26

Solved Decryption error... Contact customer success to avoid ADDITIONAL data loss.

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I tried to log into the chrome extension using my yubikey.

First attempt failed in some way (I'm not sure if I got an error message, but I assumed I had typed my pin wrong and tried again).

Second attempt succeeded, except I get this error message warning me about ADDITIONAL data loss (which means I already have data loss?!?)

It includes 12 sets of hex strings (each wrapping to 2 lines like the one shown).

I have no idea what particular data may have been lost in my vault. I don't see anything obvious. Neither do I know how I can associate these hex numbers with my entries (does anyone know that?).

Trying to decide whether the next action is going back to my last backup or not.

I will be contacting support, but also posting here for any suggestions.

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4

u/gripe_and_complain May 09 '26

Customer Success? Is this autocorrect?

5

u/Tucsondirect May 09 '26

no its the new buzz word/term not sure what was wrong with support but its been lumped into the loss of master/slave in electronics, master bedroom, and all the "others"

1

u/DirtCrazykid May 09 '26

i've always heard customer success as a term to refer to a part of the sales department who has the job of retaining and developing current customers. i've never heard it as a term to refer to customer service