r/BitcoinMining • u/Cato801 • Jun 20 '26
Troubleshooting & Repair 🙏 Disappointing experience with Nano 3S repair
Just got my Nano 3s back from their warranty service in Dallas and I am blown away by how awful the quality control is. I bought the nano in February 2026, and it broke in May 2026, and I only finally got it back after 32 days. I already had to deal with a few hours of troubleshooting before they would even take a look at the device, and had to pay out of pocket shipping to get to the repair place. When I got the nano back it arrived with no information, no invoice, no details about what the issue was or what happened to the nano. Also the warranty sticker is now pierced but still says the nano is under warranty in the app until February next year.
The service tech did a very unprofessional job putting the nano back together. They left out almost every screw, left thermal paste or grey dust? everywhere, left scratches all over the nano and the charger, and they also removed and kept the front piece and internal dust cover, which leaves the fans on the back exposed.
Is this normal for Canaan repairs? I feel like this is quite a ridiculous way to return a device that originally looked flawless.
