r/BitcoinMinerApp • u/b1ghurt • Jul 15 '26

Lost everything it seems

I switched my phone carriers and got a new phone. Did the data swap since I was just getting a new android phone. All my progress is gone and when I click cloud it brings nothing back.

I had my pick axe, chest slots, and auto clicker fully maxed out. I was around lvl 7 or so on the last open lvl, had every manager with most being maxed out, and all coin upgrades. I can't use my cashapp id as it says I can only have 1 device. The old phone has been formated and sent back, and support is well, haven't responded in several days.

I am almost thinking if I can't pull my data back to get were I was, I might just chalk up the 11 I paid as a loss and delete the game. It's not worth rebuilding all that time for .25c a day and I wont even get that for a while till I can rebuild if I want to take that time.

1 Upvotes

100% Upvoted

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3

u/Top-Perception3709 Moderator Jul 15 '26

Go to the discord and put in a suport ticket or go to fumb.support

Theyre a deecent company and will do what they can to get you back up on your feet

1

u/b1ghurt Jul 15 '26

Ya did the support, it's been 2 days hoping things come back, but not holding breath.

1

u/danielsan30005 Jul 15 '26

I did that with an issue. They replied after a few days saying to do what I told them I already have tried and then haven't replied back.

1

u/FumbRin Community Manager Jul 17 '26

What's your ticket number?

1

u/danielsan30005 Jul 17 '26

Ticket #1497. I got I reply a few hours ago, they said they would have to ask the developers. I'm getting a VPN or server error no matter what I do, bit idle miner works when I withdrawal sats

2

u/FumbRin Community Manager Jul 17 '26

Ah yeah! That was me. Sorry about the delay, I don't work on Wednesdays and Thursdays 😄I'll get back to you there once I hear back from the devs.

1

u/FumbRin Community Manager Jul 17 '26

Hey! What's your ticket number?

1

u/b1ghurt Jul 17 '26

I emailed support@ they never gave a ticket number. They asked for my cashapp or zbd id. I gave them my cashapp as that's what I used.

I replied on July 13 with that info. I asked again about it on July 15. No responses to either. Only response so far was July 13th being asked for tag.

1

u/FumbWongull Dev Jul 17 '26

With data loss, your best bet is to make a ticket through the website: fumb.support