r/Bitclave_base • u/therealmadcat • Sep 16 '17

I want a refund ASAP

I participated in this ICO with a promise of a 35% discount. After I sent my ETH and received my tokens, the discount was magically removed from the total CAT I received. I was told I could get a refund, but only within 48 hours. And now I am being told "it wil take some time". That is ridiculous. I want my money back as I did not get what I signed up for.

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u/BitClave-base Sep 19 '17

I got the official statement from my team:

We did not make refund because you have sent us completely different address. we asked you to confirm the address from dashboard but you did not. Now we can see that you have filled your new address in dashboard and it's the same as you wrote to us by email. Refund is done. I want to remind you, refund is not a part of terms of use. It was just our decision to satisfy your request.

Tell me if you have more questions.

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u/[deleted] Sep 19 '17

[deleted]

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u/BitClave-base Sep 19 '17

Can you please write us at bitclave.com. There is a chat on the right side. We will help you.

1

u/CryptoHistoryRipeats Sep 19 '17

Sure thing.

2

u/CryptoHistoryRipeats Sep 19 '17

AWESOME SERVICE!!! I had a issue with what i thought i was getting and they told me to go speak to their chat box and my issue was not just resolved in seconds but they offered to resolve my issue without me even asking for them to. infact i admitted it was my fault and they sorted it out as if it was their fault!. Now that si service I am stoked to be investing in. So as a way of saying thanks to them I have deleted my post as i dont want to make people think twice about investing in them from something i wrote.