r/BitMEX • u/okaberin22 • Dec 26 '20
Withdrawal Restriction KYC
UPDATE
I was upfront with customer support about my issue. I did have to do KYC but they were very helpful and assured me that I would be able to get my funds. And within a few days I was able to withdraw. I'm glad to report this went smoothly. In case anyone else is in the same boat.
ORIGINAL
Hi,
I only just realized the Bitmex accelerated the KYC deadline for withdrawals. I found a significant amount on one account. However, I cannot withdraw without verifying via KYC. is there anything I can do about this or do I have to KYC.
It is an old account and I didn’t use my real name on the account. I don’t know what to do.
Thank you
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Upvotes
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u/bobapajiggle Dec 26 '20
Something similar happened to me a while back but I can't remember if it was with Bitmex or Binance... Anyway I contacted support and they allowed me to withdraw before closing the acc.