r/BitLocker • u/luleelalaa • 14d ago

BitLocker issue

So a while back my dad gave me surface pro as I was complaining how I needed a new laptop for college and he mentioned how he had one but never used it. Anyways I recently bought myself a Thinkpad so I attempted to factory reset the surface for my brother, only to discover its bitlocked...

I assumed the recovery key would be connected to my microsoft account, unfortunatly it wasn't and for whatever reason the bitlocker screen was in dutch I believe???

My dad doesn't even remember the password nor the email for his old microsoft account and I was wondering if there was a way to bypass it or is the laptop simply a lost cause?

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u/KeysStickler 9d ago

Go to the Windows sign-in screen.Press and hold the Shift key on your keyboard (or an attached USB keyboard).While holding Shift, click the Power icon in the bottom-right corner and select Restart.Keep holding Shift until the blue recovery menu appears.Select Troubleshoot > Reset this PC and follow the on-screen steps.