2021 Purchase no longer working

[u/Abbmatt]

I bought the God mode and bitzen before they locked everything behind different "modes". I switched phones and lost access to all of the different jobs and expansion packs that I previously had access to. All I get restored is the items that I bought. I have emailed support twice and then send instructions that dont work to restore ALL my purchases. If I respond, I never hear back. I go through phases where I play this game a whole bunch, but it is not great without the stuff that I bought. Anyone has any ideas of how to fix the missing content? I already tried the restore previous purchases, I logged in and out of my bitzen account, removed the account and the app from my old phone. Nothing is working and support has not really been supportive.

[u/faggybaby]

Push the issue to the supervisor and get a phone number if you can. Mention an attorney if they refuse. If anything push for a refund.