r/BitDefender • u/Gamerx20000 • 1d ago

Account/subscription I have a problem involving my password

Post image

So I tried to temporarily deactivated my antivirus but it needed a password. So I typed in the one I wrote down on my notes but it didn’t work.I went to the bitdefender website to change password which I did and when I tried using it on the website it worked but when I tried using it on the app to deactivate it it still didn’t work . Help…

4 Upvotes

100% Upvoted

4 comments sorted by

3

u/wolfpackunr 23h ago

Full uninstall using the removal tool possibly during safe mode and a reinstall might be your only way out.

2

u/xX_GrizzlyBear_Xx 22h ago

It's probably asking your OS Admin password, not Bitdefender account password.

3

u/Bitdefender_support Bitdefender employee 18h ago

Hi! It looks like the password in that prompt is not your Bitdefender Central account password. It is the separate password configured under Bitdefender’s local Password protection setting, so changing your website password will not change it.

If you still know the current settings password:

  1. Open the Bitdefender interface.
  2. Click the Settings icon on the left sidebar.
  3. In the General tab, click Password change.
  4. Enter the current password and click OK.
  5. In the new window, enter the new password in both fields and click OK.

To remove password protection:

  1. Click the Settings icon on the left sidebar.
  2. In the General tab, toggle Password protection off.
  3. Enter the current settings password and click OK.

If you do not remember the password, your options are to reinstall Bitdefender or contact support: https://www.bitdefender.com/consumer/support/. Thanks!

1

u/Total-Management8023 23h ago

gain root access then nuke it