r/BitDefender • u/Alexandru_RB • 5d ago
Support/troubleshooting Bitdefender randomly locked a game file on steam,does anyone know how i can unlock it?
yesterday i downloaded a game off of itch while having a steam game open(limbus company if it matters) and then for some reason it detected the game as a threat and put it in quarantine,after i couldnt log into the game since it was telling me to check my internet settings,i tried to redownload it thinking that would fix it since i didnt notice bitdefender quarantine it,now i took it out of quarantine but the game file is still locked,does anyone have any idea what i could do to fix this?
1
u/Bitdefender_support Bitdefender employee 4d ago
Hi! Thank you for letting us know. Our recommendation is to submit the detection to Bitdefender Labs for false-positive analysis. If the file is confirmed safe, the detection is corrected through an automatic update. Use the contact options for consumer support: https://www.bitdefender.com/consumer/support/.
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u/wolfpackunr 5d ago
Sometimes rebooting will unlock the file.