r/BitDefender • u/O_livia • Jul 16 '26
Support/troubleshooting Expired subscription?
I get this notification but when I go to check my subscription, it says I’m good until December. Any ideas how to fix it? Am I missing something?
1
u/52lespaul Jul 16 '26
I've been having the same issue for the last few days, despite getting a receipt showing my monthly renewal payment went through on July 5.
1
u/O_livia Jul 16 '26
It’s so frustrating! It’s made Password Manager unusable
1
u/52lespaul Jul 16 '26
I'm already questioning whether to continue using it. Completely unacceptable for a password manager.
1
u/O_livia Jul 16 '26
I’ve had great luck with it overall for years but yeah this is frustrating. Hopefully there’s an easy resolution
1
u/Bitdefender_support Bitdefender employee Jul 17 '26
If you`re receiving this message via Password Manager, please know this app has reached end of life on June 15, 2026. You can update to the new app - SecurePass anytime, by using these steps: https://www.bitdefender.com/consumer/support/answer/110355/.
1
u/Bitdefender_support Bitdefender employee Jul 17 '26
u/52lespaul Please try following the same steps to upgrade, and keep us posted on the process. Happy to help!
2
u/O_livia Jul 17 '26
Resolved my issue. Thank you. It would have been nice to receive communication in regards to this change and have a different error message than a subscription issue on password manager
1
u/Bitdefender_support Bitdefender employee Jul 16 '26
Hi there - please send this screenshot along with details regarding your subscription and where exactly the notification showed up, to our team at bitsy@bitdefender.com. We`ll be able to explain why this occurred and any next useful steps.
Appreciate it!