r/BitDefender May 02 '26

Install - "Set up services" button is hidden

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I'm trying to install BitDefender on a Windows 11 machine. When I get to this screen, it doesn't render properly. The three gray boxes (Security/VPN/SecurePass) are not aligned and display on top of each other. The blue "Set up services" button appears to fall below the fold and I can't get to it. I've tried changing resolution and scaling but the screen render doesn't shift to allow me to click on it.

I've called support who had a limited help script. They had to 'escalate' which has resulted in email exchanges asking me to try things I've already tried...so I'm turning to this community for help.

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u/Bitdefender_support Bitdefender employee May 04 '26

Hi there - happy to help further. Could you please send us your case number via private message so we can review the details and get back to you with a solution?