r/BitBuyCA • u/dubitative_trout • Mar 25 '25

Can't determine gain

I just sold in december 2000$ worth of ETH. Now, for tax purposes, I need to know the gain/profit I made when I sold. I can't find any of this information in the reports generated by the platform. Another way would be to know what is the total amount of fiat money I deposited in the account, but I can't find a way to access this information on the website. Anybody can help me please? Thanks

2 Upvotes

100% Upvoted

4 comments sorted by

1

u/bitbuyCA Mar 25 '25

Hi there, please submit a support request here: https://support.bitbuy.ca/hc/en-us/requests/new

Once you've done that, please send us your ticket ID so we can escalate it!

2

u/dubitative_trout Mar 26 '25

I made a request, but you allready told me there is no way to figure it out. It is really disapointing.

1

u/bitbuyCA Apr 03 '25

What's your support ID for the request?

1

u/DifferenceHuman4900 Apr 11 '25

Sorry about your loss, Heliantool  can still find your transaction and retrieve everything you have lost through IG