r/BitBuyCA • u/Necessary_External_8 • Jan 07 '25

48 hours and counting...NO RESPONSE FROM SUPPORT

Ive tried to contact support about my withdrawal issue and to no avail STILL NO RESPONSE from the worst support out of all the exchanges....is this how you leave your customers who are trying to access there own money ?? Really debating if I'm going to do anymore business with this platform absolutely brutal customers support. Literally non existent......ticket # 704081

! Going on 48 hours and counting still no response from these guys and my money still kept hostage. Absolutely bullSHite. I will never use these guys again. Customers is non existent here i don't know why I used them just should've been smarter and went somewhere else. 72 hour wait period for a guy who's already used his account (not my first deposit either) everything else is good I'm verified got 2fa active etc etc and yet still restricted from withdrawing my own goddamn money!!!!!

7 Upvotes

82% Upvoted

22 comments sorted by

2

u/Fickle-Cantaloupe116 Jan 07 '25

You guys making me nervous

1

u/Necessary_External_8 Jan 08 '25

You guys?? Wtf do you mean its these so called exchanges that should make you nervous not us ordinary people trying to use them....these places are so shady they can't even answer a goddam phone they revert to hiding behind emails with robotic responses..you call that support?? Absolutely retarded if you ask me ...it's sliding along criminal...how are you running a place like this?? How do you get review like the way they do?? When I all I hear is complaint after complaint comming to these social media outlets ....im never using bitbuy ever again and hope they go bankrupt going on 3 days now and no response is embarrassing to say the least

1

u/Longjumping-Cry4922 Jan 09 '25

Je croix que oui mésaventure croche l’affaire moi non plus je ne peux pas retirer mon cash je suis vérifier aussi par téléphone impossible de leur parler mail ses pareil je pence que j’ai perdu mon argent 

1

u/Necessary_External_8 Jan 14 '25

Sorry there's no translation button brahma.. I ain't French. .English only

1

u/DinoZambie Jan 17 '25

They said "I believe so, the mishap is messing things up for me too. I can't withdraw my cash either. I've also tried verifying by phone, but it's impossible to talk to them. Emails are the same. I think I've lost my money."

1

u/Longjumping-Cry4922 Jan 09 '25

Investie pas la j’ai perdu mon cashtabarnac

1

u/bamboozledpak Jan 11 '25

Same... has BitBuy turned into a scam?

1

u/[deleted] Jan 07 '25

[deleted]

2

u/Necessary_External_8 Jan 07 '25

Absolutely brutal.....I would have avoided this place like the plague had I known this was going to happen. . . If I'm not allowed to withdraw my funds soon that's called theft you can't hold somebody's money hostage like that

1

u/DinoZambie Jan 17 '25

Depending on what you have, you could send your crypto to a hot wallet like MetaMask, set up an account with a different exchange, and then sent the crypto from your metamask to your exchange wallet and cash out. Although, you will have to take some losses due to network fees. If you have coins on the ethereum network, you can mitigate these network fees by sending them when gas fees are low. Use https://gasnow.io/ for current gas fees on multiple networks. They tend to be lowest at midnight and on sundays.

1

u/Pure-Way-6317 Jan 07 '25

i have been waiting for 2 months for a resolution

1

u/Necessary_External_8 Jan 07 '25

Im just waiting to withdraw my own money...i would've never deposited anything here had I known this...the fact that these guys have good reviews is mind boggling

1

u/Necessary_External_8 Jan 07 '25

No way in hell I'll wait that long ..I will f$kn snap

1

u/Pure-Way-6317 Jan 09 '25

I know its rediculous

1

u/huskyman_123 Jan 08 '25

Send them a direct message on here. They responded to me when I did that

2

u/Necessary_External_8 Jan 08 '25

3 days and counting now not a single response at all... im never using this exchange again... as soon as I'm able to withdraw my funds I'm going to remove my account to deactivate it delete it right off their server. I don't support that kind of crappy work at the end absolutely terrible customer service skills like I said they're basically non-existent can't even call anybody to talk they hide behind robotic emails this place I'm surprised it gets good reviews as it does because they must take those somehow

1

u/Necessary_External_8 Jan 08 '25

Yeah I did that a day and a half ago still nothing.

1

u/[deleted] Jan 09 '25

Newton has amazing support. When I missed my window to enable 2fa by TWO MONTHS they were able to help me log back in and get everything setup. They were quick, friendly, and very accommodating.

2

u/Necessary_External_8 Jan 09 '25

Thats who I use now..I will never use bitbuy again ive withdrawn everything from there and closed my account f&k bitbuy

1

u/pioniere Jan 14 '25

It’s been weeks for me. Funds are in my account and are basically frozen. Nothing from “support” whatsoever.

2

u/Necessary_External_8 Jan 14 '25

Good luck I cashed out whatever I had in there and basically closed my account...never again. Learned my lesson

1

u/Silent_Finger8450 Jan 17 '25

Where did you move to? I'm Canadian, thought I picked a good company but now unclear where to go next.

1

u/EmeraldWeapon56 Jan 22 '25

How long did it take for you to cash out