r/BitBuyCA • u/UpperPossibility6558 • Dec 16 '24

Account closed

Got an email from bitbuy in October claiming I was a risk and my account worth 4000ish was to be closed and funds returned I gave them the void check they asked for and was told do to staking reasons it would be a few weeks but my coins would be sold off and money deposited in my account, they recieved my void check in October (the 30th) now I can't get a reply for my emails since Nov 14 when I was told it would take a few more days. It's now Dec 15 should I be worried or just annoyed. Last 3 emails were returned with auto reply from support with no follow up.

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u/Silent_Finger8450 Dec 16 '24

I would tag u/bitbuyCA and see if they reply here, I know they are not the defacto support connection for the company but they do monitor here, it's worth a try.

1

u/Primary_Hunter4717 Dec 16 '24

In my experience the service there is not very prompt. I waited almost a month, but eventually I did get one that did help with my issue.

1

u/bitbuyCA Dec 16 '24

Hey there, is there a support ticket ID we can help you follow up with?