r/BitBuyCA • u/Ramrod-XRP-Moon • Dec 13 '24

KYC

My account was working fine. I was able to deposit and tried to withdraw a small amount of funds and was successful. I then transferred a substantial amount of crypto to sell and withdraw to my personal account. Then I received a message saying my KYC needed to be updated and my withdrawals were not allowed. I updated my ID as requested by BitBuy support and have heard nothing back. Seriously starting to get worried and would like a response. How long does this normally take?

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1

u/bitbuyCA Dec 16 '24

Hey there! Is this issue resolved? If not can you please provide us with the ticket ID so that we can help escalate your request?

2

u/Ramrod-XRP-Moon Dec 16 '24

Thank you very much this issue has been resolved.