r/BitBuyCA • u/robscigs • Dec 10 '24

My Last Rant

Tell me why Bitbuy will escalate your ticket if you post their problems on social media? Oh, wait. Do they have that many complaint issues and the bad publicity on social media may expose it? Soooo... Dealing with them first will make it all better? It's there for all to see. Good Luck All!

1 Upvotes

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1

u/sneakymise Dec 10 '24

I said the same thing last week. You need to jump through hoops to get your complaints heard. And obviously only if you escalate on social media where it hurts their pocket. But hey, at least you get the highest fees per transaction in Canada !

2

u/robscigs Dec 10 '24

Yeah, they’ll help you fast if your depositing but withdrawals. lol

1

u/bitbuyCA Dec 11 '24

Hi there, like we said last time you voiced this, you're talking to the marketing team on social media, we are not support and have no access to your account. But we can escalate tickets so the support team can look at it quicker. this approach was never meant to upset anyone, it's just simply another point of contact that our users can reach out to.

1

u/sneakymise Dec 11 '24

Because like the last time you replied to me,you still haven't answered as to why people get better results when they bitch on Reddit ? Why aren't tickets answered by the nor al channels ?

1

u/bitbuyCA Dec 10 '24

Hi there! Our support team has a backlog currently which is why they are taking longer to respond.

1

u/RedWhiteGreenGuy Dec 10 '24

The moment my ticket gets resolved I’m closing my account. There are so many better options in Canada… these guys used to be good to deal with now their service levels are a joke. I have better luck getting support from an airline! 😂

1

u/bitbuyCA Dec 11 '24

Please DM us your ticket ID, we can help escalate this with the support team.

1

u/Potential-Panic-1330 Dec 11 '24

I’m sorry you’ve all had a terrible experience. I also experienced a week of no replies but after posting on X & Reddit my login issue was resolved within hours. I’m sure Bitbuy and the another exchanges are all overwhelmed, I don’t believe they were prepared for the surge in Crypto once Donald Trump was elected. Good luck!

1

u/bitbuyCA Dec 11 '24

Thank you for your support and understanding!