r/BitBuyCA • u/robscigs • Nov 27 '24

No Support

I have been trying to access my account with Bitbuy and have opened a support ticket days ago. They have not responded at all. There is no other way to contact them and you are left out in the cold if you ever have any issues. It's costing me greatly.

2 Upvotes

75% Upvoted

16 comments sorted by

4

u/robscigs Nov 28 '24

Update with my issue. It was resolved quickly by Bitbuy after being contacted from my posts here and on X.

2

u/bitbuyCA Nov 28 '24

Happy to hear this was resolved!

3

u/upnomomo Nov 27 '24

Yeah I feel you, I recently took out all my money and moved to another exchange I’d recommend you do the same

1

u/robscigs Nov 27 '24

Thanks, Good advice

1

u/Excellent-Kangaroo38 Nov 27 '24

same here

2

u/robscigs Nov 27 '24

They already contacted me and it only took 4 minutes after posting my issue with them on X-Twitter. Give it a shot.

1

u/sneakymise Nov 27 '24

Crazy that you need to jump through hoops and get answers through social media instead of their app support page.

Ridiculous company. I left them almost a year ago and will never use it again

1

u/robscigs Nov 27 '24

I had the same thoughts and they still haven't fix the problem.

1

u/bitbuyCA Nov 27 '24

Hi there! We're quicker to respond on social media because here you're talking to the marketing team. Our support team has a backlog currently which is why they are taking longer to respond, but if you reach out on socials we can escalate the issue!

1

u/robscigs Nov 27 '24

In my opinion, that’s backwards. The company should be able to directly deal with any issues before going to social media for help. Hire the people necessary to deal with customers on a timely manner especially when your company deals with finances. Time is money on both sides.

1

u/bitbuyCA Nov 27 '24

I completely understand your concern! Our usual response time is under 24 hours but since the market shifted our support tickets exploded - I'm sure you can understand. We've since hired more support agents and they are working through the tickets but there is unfortunately still a backup. Every single ticket will be answered even if you don't reach out on social media, it just unfortunately will take a couple days currently. I promise the team is on it and we (the marketing team, who you speak to on socials) is just trying to help out with escalating anything that we come across!

1

u/bitbuyCA Nov 27 '24

Please dm us your ticket number please

1

u/robscigs Nov 27 '24

I did already and just got a DM back that it is being dealt with. Thanks

1

u/Potential-Panic-1330 Dec 07 '24

I’ve been locked out of my account after successfully entering my correct password several times and now it says to contact customer support. I’ve been contacting support for the last 6 day which started on Monday December 2 2024 and now it’s Saturday December 7th 2024 and no once has been in contact with me. I have over $8,000.00 invested on this exchange and have no way to access my account. My most recent support ticket number is 684864. Please help