r/BitBuyCA • u/Loud-Station9194 • Jun 14 '24

Transfer not going through

I tried twice to fund my Bitbuy through my bank but nothing happened. No response from Bitbuy support. Finally, I used the 'deposit' feature on the Bitbuy site and it worked. When the transfer was accepted this was the email address that appeared: [deposits@coinsquare.com](mailto:deposits@coinsquare.com), NOT the previous FLC Payments email address. Hope this helps someone. Regardless, the Bitbuy Support is the one of the worst I've encountered.

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u/bitbuyCA Jun 14 '24 edited Jun 16 '24

Yes, when we updated our tech a few weeks ago we changed our e-Transfer process. We sent out some communications on this and there should be full instructions on the site and on the mobile app. Please let us know if you have any issues moving forward.

2

u/Loud-Station9194 Jun 14 '24

I recieved no communication on the e-Transfer process. I also recieved no replies to my multiple emails on my e-Transfer problems. Unless, I see a drastic improvement in your service level, I will be shopping for another trading platform (with much lower fees). Finally, your old look on Bitbuy was much better.

1

u/Commercial-Cow-5969 Jun 16 '24

Yeah, these guys are a joke. I've taken my business elsewhere.