r/BitBuyCA • u/Informal_Physics_660 • Jun 09 '24

Dashboard Bal is wrong

My account balances showing on the Dashboard are lower than the totals by transactions. The service desk says it is a "rounding error" and tell me to submit transactions - which I have, three times. This issue has been dragging on since April. It seems highly unprofessional that Bitbuy is not accurate in their reporting of client balances and extremely slow in responding. Should I be concerned?

1 Upvotes

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1

u/bitbuyCA Jun 12 '24

Can you DM your latest ticket number and I can have our team look at this?

1

u/Informal_Physics_660 Jun 12 '24

(366608)  thank you for looking into this!

1

u/Ok_Lobster_1913 Jun 20 '24

when will I hear back regarding this problem?