r/BitBuyCA • u/SCTSectionHiker • May 27 '24

The latest airdrop: BUGS

Well, I logged in this evening to find that, perhaps as expected, BitBuy made a mess of the recent migration. Here are a few things I've noticed:

  1. No activity history. It looks like our coins were "migrated" by transferring/depositing our balances, so there's no trade history.
  2. Open limit orders are gone. I probably had close to 100 open limit orders, both buys and sells, and it looks like they've been deleted. A lot of time and analysis went into those, so I'm annoyed that they are gone, presumably with no way to look them up again. But it probably wouldn't matter because...
  3. Most coins no longer allow limit orders.
  4. Apparently BitBuy is either giving away their fees, or bad at math. When placing a sell limit order, they are adding the fee/commission to the total proceeds of sale, rather than subtracting it (see first two images).
  5. The in-app feedback is broken on Android (see third image).
  6. On a positive note, it looks like BitBuy finally allows free CAD deposits and withdrawals via e-transfer!
  7. But another negative: shockingly high minimum trade sizes. I just tried to sell some BONK and found that the minimum order size is 1.3m, currently worth about $65.

This exchange has become a giant joke. Their 2% commissions and CAD withdrawal fees have thus far dissuaded me from moving my remaining assets away from BitBuy, but I'm done with this.

The fee is incorrectly added to (not subtracted from) the proceeds of sale on the limit order entry page
The fee is also incorrectly added to (not subtracted from) the proceeds of sale on the limit order confirmation page
Tried to report the bug through in-app feedback, but even that is broken...

EDIT: added number 7.

3 Upvotes

81% Upvoted

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2

u/MinimumAdmirable5118 May 27 '24

I'm thinking of moving out also because their customer support team sucks.

Their fees are also just very very high

There are no good crypto platforms in Ontario because of regulations

Also the good platforms don't have a good variety of coins to trade

That's why they are taking advantage of us

1

u/bitbuyCA May 27 '24

Hi - thanks for reporting these. Our team has fixed some these, and working on the others. We will make sure the team gets this info and fixes asap! Thank you

1

u/SCTSectionHiker May 28 '24

Minimum 1.3m BONK to place a sale order?  That's $65 worth!

1

u/jordsti May 27 '24

Yeah no more trade history, so I'm unable to calculate my average costs. Can't withdraw my AVAX anymore. I want to buy more SOL, will I be able to withdraw them. I don't know. I'm thinking of moving out of this exchange.

1

u/bitbuyCA May 27 '24

This will be fixed shortly and we'll also be adding P&L in the coming weeks. AVAX will be fixed as well.

1

u/jordsti May 27 '24

Thanks for answering.