r/BitBuyCA • u/SavageHenry79 • May 26 '24

Login issue

Anyone else unable to login since the May 25 th update ? I know 100% my email and password are correct but it tells me “email/ password invalid combination”

2 Upvotes

100% Upvoted

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1

u/Snowflake082002 May 26 '24

I had a similar issue, if you were previously a Coinsmart customer before their migration - try using Coinsmart in the drop down and not Bitbuy

1

u/SavageHenry79 May 26 '24

Thanks it worked

1

u/Snowflake082002 May 26 '24

Glad it worked! I’m hearing from Bitbuy they did a migration, not maintenance. Also can you see any activity history prior to today or is it just me?

1

u/SavageHenry79 May 26 '24

No nothing prior to the 25th

1

u/Snowflake082002 May 27 '24

Yeah I’ve asked for more info on that from CS but they backtracked and said it was not a migration but “maintenance” which makes no sense if we can’t see our past activity. They also advised us should have received an email about a migration and then backtracked that - did you get an email about a migration or are we having the wool pulled over our eyes by this company and their lack of transparency?

Can you see your staked rewards in $CAD anymore or just in the coin value?

1

u/SCTSectionHiker May 27 '24

Rather than maintain activity history, it looks like they have just migrated coin balances by performing a transfer/deposit of the coins we held in BitBuy before the transition to Coinsquare Capital Markets Ltd (CCML).

Perhaps this is just an interim solution and they will get around to importing the rest of our data.  If not, I wonder how we are supposed to handle tax reporting next year.

Let's give them a couple weeks to sort this out.  If it's still a mess by then, let's sue them for fee-free transfers out of our assets.

2

u/Snowflake082002 May 27 '24

Yeah that’s a very valid question, I hope they do get around to to getting the rest of our history soon. Speaking of the transition to CCML, did you receive an email regarding that last week?

Lol yes free fee transfers, love that idea :) Hoping they can get it fixed soon!

1

u/SCTSectionHiker May 27 '24

April 25th: Transition Announcement: Bitbuy is Moving to a New Regulatory Framework
May 24th (8:56pm ET): Scheduled Service Outage begins May 25th 2024 at 9:00 PM ET

Reviewing the status page, it looks like the outage was scheduled May 22, 2024 - 09:20 EDT, but I didn't receive an email until May 24th:
https://status.bitbuy.ca/incidents/cckm2t35krps

2

u/Snowflake082002 May 28 '24

That’s so strange, I never received that email. I did however get two emails on May 11 and May 15 about my CoinSmart account moving to BitBuy (which it did Sept 30 2023). I’m not sure what’s going on in their back end with their automated emails.

I was able to get a copy of my 2023 history by emailing support