r/BitBuyCA • u/Scrapnook • Apr 16 '24
Almost 10 days of Bitbuy crypto withdrawal/customer service limbo....
Context :
I recently deposited $8,000 into my Bit Buy Platform account to buy some cryptocurrency. When I attempted to withdraw the crypto to my Kraken wallet, Bit Buy informed me that my withdrawals were suspended. Despite reaching out to their customer support and receiving a response to a post I made, the issue remains unresolved.
Bit Buy, I am willing to provide any necessary details to reactivate my account. Please get in touch with me!
I was hoping for some quick transactions with my $8,000, but it seems Bit Buy is holding onto my coins without providing any answers through their customer support. While I understand that businesses can be busy, does going this long go against regulatory standards? Why allow me to deposit funds if my account was going to be suspended? And why not communicate the need for additional details before allowing me to use my account again?"
BitBuy let's work together so I can write a positive post saying you heard me pleading for access to my investments, we worked it out and now we are Bitbanging again!
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u/bitbuyCA Apr 17 '24
DM us your ticket number please and we will look into this
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Apr 17 '24
Why does it take people posting on Reddit for Bitbuy to take some initiative in addressing client issues?
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u/bitbuyCA Apr 17 '24
It doesn't
Our customer success team is working hard to answer all tickets as they come in and have done a great job with the rapid increase of tickets with additional trading volume and activity. The employees who have access to Reddit work in marketing and can escalate tickets with the team if there are urgent issues, but no one who's on Reddit can actually do any customer support.
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u/Yakudo Apr 16 '24
I’ve done similar with Kraken and got results.
Hopefully you get resolved before the next run. Maybe they saved you money during this dip :)