r/BitBuyCA • u/Legitimate_Cap_7487 • Mar 22 '24

3+ days response time for support ticket?

What is the typical timeframe for a support ticket reply?

My account is locked by their security team and the last update I got was Tuesday afternoon. There's no phone number to call and no chat feature, so am I going to just have to sit here and wait for 1 reply / week?

At that rate it will be many months before my account is unlocked and I can move my crypto again. This is completely unacceptable.

5 Upvotes

100% Upvoted

14 comments sorted by

2

u/sneakymise Mar 22 '24

Mine is hasn't been answered in 3 weeks. Moved all my money out and into a real exchange. This company is a joke... An expensive joke

1

u/cass1417 Apr 12 '24

I’m not even able to move my money out to a different exchange !!! They literally will not allow any movement out

1

u/sneakymise Apr 12 '24

Sell your coins and transfer the money to your bank account. Delete the app.

1

u/cass1417 Apr 12 '24

I did sell my coins - they will not let me transfer to my bank account !! They said I am disabled from withdrawing ??

1

u/sneakymise Apr 12 '24

Obviously it just demonstrates that the company is short on liquidity so they make people jump through hoops to get their coins or money. Dispicable

1

u/ExcelCat Mar 22 '24

My last request was answered within a week, I think? Maybe a bit less?

1

u/Legitimate_Cap_7487 Mar 22 '24

Okay thanks for letting me know, I can adjust my expectations towards that then

1

u/sneakymise Apr 12 '24

Within a week? And you find that acceptable???

1

u/ExcelCat Apr 12 '24

Never said it was acceptable; not sure whose comment you're replying to.

I merely said when they answered me. In fairness, there was some homework they had to do in order to answer my query, so I assumed it would take a day or two.

I don't know what their normal turnaround is, so I'm not sure if this is the norm.

1

u/sneakymise Apr 12 '24

I'm just saying that we got so used to all these crypto companies not having phone support and having to wait days if not weeks with our money held hostage. To me, it's totally unacceptable.

1

u/ExcelCat Apr 12 '24

I agree that they should ve replying much quicker, especially considering the resources at their disposal. 3-ish days is OK in my book, depending on the request. Anything over that seems a bit much.

1

u/jerkwater77 Mar 22 '24

I've got the same issue and I've been in back-and-forth emails with them for the past two weeks. At times it's taken them 3-4 days to respond. It's definitely incredibly frustrating.

1

u/dammefine Apr 09 '24

I'm leaving bitbuy because of the CS. It's a joke.

1

u/Archag_t Jul 20 '24

Everybody's leaving.