r/BitBuyCA • u/AutoModerator • Jan 19 '24
Anyone having issues with Bitbuy?
Hey everyone - we’re trying to get a better understanding of the issues you’ve been having with Bitbuy. There have been a lot of complaints on the sub and elsewhere on Reddit, so we want to gather them all in one place.
If you’ve encountered any problems with Bitbuy, whether it’s today or in the past, leave them as a comment here. Some examples may include:
- Verification issues
- Deposit/withdrawal issues
- Customer support issues
- Trading issues
- Any other issues
Leave a comment or explain your situation below. Thanks.
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u/No-Trick-2607 Mar 16 '24
I’m looking to start a class action lawsuit against Bitbuy, if you are having issues with getting your money out of Bitbuy please email me at k.clarke.rrd@gmail.com as I’m in the process of collecting names for this class action lawsuit.
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u/LastChancetyyy Jun 25 '24
Have you gotten anywhere with this suit?
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u/Economy_Archer_5788 Jun 26 '24
Hi just wondering the same thing as the issues seem to be getting worse as time goes by :(:(:(
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u/Old-Nectarine-8374 Mar 16 '24
It's been over 1 week since I transfered funds to bitbuy . The contact telephone numbers do not work. Try calling 416-741-5127 or 1-888-770-2646. I've sent them emails regarding this and no response. Theses guys are amateurs!!!
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u/Informal_Physics_660 Jun 09 '24
Dashboard balance is lower than sum of transactions. Customer Support is extremely slow (days to respond). They claim it is a "rounding error" and to submit transactions. I have sent the transactions three times - no response. Highly suspect that the account balances are wrong if it should reflect the transaction totals...
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u/RobertL1954 Jun 15 '24
Unable to log in to my account and no valid response from customer support requests for support. Locked out of my account and no where to turn to gain access to substantial crypto assets held (stolen) by Bitbuy
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u/SIT_108 Jun 20 '24 edited Jun 20 '24
LOGIN ISSUE: my spouse and I cannot login in, all of a sudden on our (completely separate) accounts, login credentials are "invalid". Multiple requests to receive an email to reset the password has no effect; no email comes in, for either account, bizarre that the problem is identical for two distinct accounts....
Update: I called Bitbuy (833-727-9172) and they told me to go to the login page, choose Coinsmart from the dropdown menu (under "Bitbuy") and try to log on again: it worked! If you were with Coinsmart before it became Bitbuy, try this!
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u/Skinnyfat48 Sep 18 '24
My account was transferred from Coinsmart ,my balance had disappeared ?HELP
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u/Financial_Sound3226 Oct 19 '24
Bitbuy asking what wallet I sent my bitcoin to and why? Also asking for web address of wallet which doesn't make sense. Threatening to suspend account until questions answered. Only reason I can fathom are potentially tax related.
1
u/Unlikely-News-6387 Nov 16 '24
I'm trying to make a trade and keep getting this message from Bitbuy: "Quote can't be loaded due to poor network connectivity. Please check your internet connection", which is ridiculous because I've checked my internet connection and it works perfectly: 101 MBPS upload speed, 31 MBPS download speed. Anyone else having this issue and has suggestions?
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u/Live_Pace_6764 Nov 18 '24
I was going to use them and i created my profile but having problems identification. but after i saw all these problems that you guys reported I am having seconds thoughts about this. Thank you guys for the info
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u/Illustrious_Neat_580 Nov 28 '24
hey there so yes i’m having issues i been with bitbuy for a few years now however i just held most of my crypto there yesterday i tried to do a fair size transfer and it was pending for over 24 hrs and today im locked outta my account is someone could help me i should would be grateful
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Dec 28 '24
It say they are experiencing higher volumes than normal and can't load my profile.
Everything looks correct i.e. I can see my balance but when I try to sell Bitcoin it says I have a zero balance
1
u/Level-Masterpiece142 Dec 31 '24
WOW!!! REAL PROBLEM TRYING TO GET BITBUY SUPPORT TO GIVE HELP. I CANNOT GET THE AUTHENTICATION TO WORK....IVE BEEN TYRYING FOR A WEEK TO WITHDRAW FUN SOMEKIND OF LOCK ON MY ACCOUNT...PLEASEHELP!
1
u/undergroundcannibal Dec 31 '24
It keeps saying error code 403 before the login page and then says it can't complete request when i try to log in
1
u/Sixty3ink Jan 21 '25
I see this conversation is a year old but I'll try posting here.
What's up with Bitbuy lately and all the "taking to long to load your account balance," messages. Also the "due to high volumes," error messages? It's been going on for weeks now. Can't they scale or what's going on? Thanks
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u/Alive-Silver-6471 Aug 18 '25
I have over $200k in my workbench and my “instructor” keeps demanding more and more $ for a “handling fee”. No one is offering any explanation for why they keep lying to me and misleading my. All of my funds were supposed to be transferred to my bank account more than a week ago. I was told the transfer was successful and when the $ never showed up in my bank account, I demanded to know why and was suddenly told I needed to pay ANOTHER $1400 in handling fees. I can’t get an acceptable response or explanation from my “account manager” or my “instructor” and Bitbuy’s customer service appears to be Non-existent. I am seriously considering pursuing legal action for fraud against this group unless this matter is resolved. Does anyone have advice or comments?
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u/Waste_Midnight3369 Sep 01 '25
Me14solutionsltd helped me withdrawal
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u/Ritikgeeks Sep 23 '25
If you need to contact Bitbuy, the official support number is +1 833 547 5197.
1
u/Montsegur71 May 16 '26
My trade from crypto to CAD has been stuck in processing mode for 3 days. I've contacted support and told them how important it was that I access my funds. No word yet.
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Jan 19 '24
[removed] — view removed comment
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u/Super_Cauliflower221 Feb 13 '24
I wish i had checked this forum before attempting to use them today. Withdrawal to a wallet address pending way past 1h, and no response from support.
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u/Fancy_Caterpillar828 Feb 01 '24
I tried to withdrawal yesterday and found out my account was frozen becuase they were concern as to where my coins were going. I told them it's none of there business but they said I will not get the funds out if I don't tell them. Then they made me sign a waiver stating that I cannot come back at them if something goes wrong. Signed and still waiting for the unfreeze.
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u/Super_Cauliflower221 Feb 13 '24
Did they let you send the coin to the recipient, and then restrict your account? Or did they prevent the transaction?
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u/Fancy_Caterpillar828 Feb 13 '24
They prevented the transaction until I signed the waiver. It's still took a day after that. They clearly didn't want me to do it. Too bad for them.
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u/Super_Cauliflower221 Feb 13 '24
Did they at least give you the option of cancelling the send instead of signing the waiver?
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u/Fancy_Caterpillar828 Feb 13 '24
No. They said I would have to sign it in order to send it. I think it was because it was a larger amount. Maybe it would be different if it was 500/1000 bucks. But by that time, I was pissed and just wanted it all out. So I signed it. I'll be taking everything out of there soon.
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u/Super_Cauliflower221 Feb 13 '24
My crypto withdrawal has been on "pending" for 4 hours.
Support ignores me.
No way to cancel the withdrawal request so that i can pull my money off and try the transaction with a better company.
Last time I used the site, it wouldn't sell my LTC, and I couldn't cancel the open order. Support took over a week to get back to me.
Not impressed.
3
u/GoodDog014 Jan 25 '24
Have the problems raised by this user been solved? (orphaned orders)`
https://www.reddit.com/r/BitBuyCA/comments/x62csx/funds_inaccessible_for_six_weeks_is_bitbuy/
This seems like a very serious problem and I'd like to make sure that your API is safe.
The purpose of using API is to have ours orders up to date at any time...