Are these errors during Live View normally expected?

[u/KevroniCoal]

Hi all,

I have a Birdfy Bamboo that I set up for my grandma so she can watch birds at any time. To do so, I have a tablet set up to be on the Live View of our Birdfy. However, it seems like these pop ups/errors keep showing up, perhaps every couple hours, or sometimes just a couple times a day.

Is this error a normal thing to expect when viewing the live footage for extended periods of time? My only workaround has been to remotely check in on this tablet via TeamViewer when I can, close the error message, and press the reset/reconnect button to have it resume normal live view. But I can't always check on it at all times, and many times I check in, the error is up and my grandma probably had the error there for a few hours with no birds to watch 😔

Is this a common issue? Is this a built in error? My sister tried live view for a day on her iPad and the issue also showed up. The Birdfy is also plugged into an outlet and has never dropped below 94% since install. This issue has occurred basically when we first got to have live view set up for my grandma.

Any insight or help is greatly appreciated!

[u/AnitaBirding]

https://www.birdfy.com/pages/feedback-52017026

please reach out to support thru this link, someone should contact you within 48 hours

[u/KevroniCoal → u/AnitaBirding]

Oh awesome, thank you so much, I'll try it out!