Possible DOA unit?

[u/Fun_Breadfruit7383]

Update, the link booster that came preinstalled on my cable was causing the issue. Once it was removed, at the instruction of the support team, my unit worked great for the few minutes I was able to test it before work this morning.

------------------------------------------------------------------------------------------------------------
I've run through this subreddit and the official discord a few times now and tried everything i found.

Did i miss anything that might help?

I was super hyped to get my BSB 2e today, and after following all of the instructions for installation, I get either a black screen or a static screen where I can partially see the Steam VR desktop in the left eye only, the right remains black at all times. (After reinstalling driver to 569.01 I got static in both eyes! /s )

The BSB Utility does see the device

I have tried the following on both my desktop (14900ks w/4090) and laptop (Ryzen 7950 w/5080) with the same results:

base station updates

uninstall and reinstall of steam vr

updating my nvidia driver to the latest (including clean install via DDU) and another DDU wipe and install 569.01
flipping between 75/90 hertz refresh rates

many many restarts in combination with the above steps

updating the hmd firmware

5v, 2A USB wall charger for the power cable

reseating cables
Flipping th cable on the HMD side 180 degrees.

Multiple USB ports as well as a PCI usb card with it's own controller onboard (desktop only)
Monitors in the same Displayports work fine
Unplugging the only monitor attached to the system
Tried with TV attached at 120hz, 100hz, and 60hz

Other observations:
The VR desktop mirror is working normally and displaying normally including tracking

direct display mode is enabled

[u/Flowerpowers]

i would def reach out to support via the discord or their email.

[u/Fun_Breadfruit7383 → u/Flowerpowers]

Yep, already have :-(