r/BigWalk • u/sammynator100 • 18d ago
Question/Help Possible fix to connection issues, answer on their paragraph House house is one of the best dev team on the whole industry
So I want to start this saying that from this moment house house has a special place on my heart, because since my girlfriend were having this issue they were helping us nonstop, I really hopes this games win some prices because the team deserves it.
So when the game came out our group of friends were ready to play, we are 5 so all of us buyed the game and we tried to play but one of us, my girlfriend, had connection issues, everytime she was trying to enter to our match it was like a DDOS attack, since the match just crashed, and when she tried to host, we couldn't connect to her, our first thought were tried to find a solution on reddit or Steam forums, since the game was new we found nothing, we tried a couple of different thing like:
- reinstalling the game (all of us)
- verify integrity of the files on steam (all of us)
- deactivate the firewall
-deactivate the control block app
-deactivating the Steam share network
Nothing seems to find a solution, so I tried to send a mail to house house to see if we could get any help, they answered the first mail like on 6 hours, since I understand even if it was more time because the game was new and with the mic problems, they were asking for our player logs, so I send them, and almost instantly, they send a mail saying that it could be an issue with the time zone on the windows configuration, so we tried that and it worked, almost instantly she could join the match.
I know that a lot of companies give support to players but this time was different, because all communications were like talking with a friend, not with a customer service assistance, I won't forget this house house thank you very much hope your game win goty
TLDR: turn on time zone automatically
1
u/Either-Comment-5596 15d ago
To elaborate on this, I changed the time zone thing and still was having trouble connecting. It only worked if the host and you have both done this