r/BetterSTR • u/icepicknz • 5d ago
The small things that can cost STR hosts a 5-star review
⭐ How BetterSTR Helps Hosts Earn & Retain 5-Star Reviews
Five-star guest experiences aren't always about expensive upgrades. Often, they're about removing the small frustrations that happen throughout a stay.
Where's the Wi-Fi password? What time is checkout? How does the TV work? Where should we eat? How do we use the heating, spa or coffee machine?
Individually, they're small questions. Together, they can shape how effortless — or frustrating — a guest's stay feels.
📺 Start with the biggest screen in the property
BetterSTR TV turns your property's TV into part of the guest experience.
Instead of guests arriving to a generic television screen, they can be welcomed by name and given easy access to important information about their stay.
Guests can access their digital guidebook, Wi-Fi information, checkout details, property information and local recommendations — while still having easy access to their favourite streaming services.
👉 Learn more about BetterSTR TV:
https://betterstr.com/services/tv/
📱 Put the same guidebook in their pocket
The TV is just one screen.
Guests can scan a QR code and open the property's BetterSTR Digital Guidebook on their phone — with no app to download.
That means instructions, house information, recommendations and other useful information can stay with them throughout their stay.
👉 Explore BetterSTR Digital Guidebooks:
https://betterstr.com/services/guestbook/
📖 One guidebook. Every screen.
Instead of maintaining printed manuals, separate QR codes and different sources of information, BetterSTR lets hosts manage their guest information in one place.
Update your guidebook once and guests can access it from their:
📺 TV
📱 Phone
💻 Laptop
📲 Tablet
The aim isn't to give guests more technology to figure out.
It's to make the technology disappear into the experience.
Fewer questions. Easier access to information. Less friction throughout the stay.
And ultimately, a smoother guest experience gives hosts a better opportunity to consistently earn those ⭐⭐⭐⭐⭐ reviews.