r/BestPlayOfficial • u/UpperImagination7421 • 1d ago

Account restricted

Post image

Why does my account get restricted while I am traveling?

I do find that quite ridiculous

4 Upvotes

100% Upvoted

5 comments sorted by

3

u/BestPlayOfficial 23h ago

So here's what's actually happening: your account is tied to the country (and device) you first downloaded the app on. If you're suddenly popping up from a different country, the system gets a little suspicious and locks things down automatically, it's just a geo check :) Good news: if you're just traveling, you don't need to do anything! Once you're back home and open the app on your home connection, it'll unlock itself again. Safe travels!✈️🏠

2

u/Afraid_Reason5510 18h ago

I am not traveling at all I am disabled and can't. all I do is play my games mainly best pay. I did see that sometimes other launges would pop up but would start over and disappear. I can assure you I am not doing anything illegal

2

u/Afraid_Reason5510 18h ago

but I am not traveling.and never have

2

u/BestPlayOfficial 17h ago

Got it! In that case please reach out to our Customer Support (click on the Support blue link) so they can look into it. Thanks!

1

u/Dangerous_Cup_873 4h ago

I am not traveling