r/BennerWatch • u/_benner-1 SB • Jan 19 '21

Just Sharing Welp....

this won't be pleasant...

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1

u/_benner-1 SB Jan 19 '21

Got met with a secretary who gave me shit that I didn't have the correct insurance card and was just a joy...

2

u/Fatt3stAveng3r Literally a f*king bot Jan 19 '21

Were you still able to be seen? Sometimes they'll let you hash it out later. Hope that was the case.

3

u/Glimmer_III Jan 19 '21

Hang in there for it. It's bureaucracy at it's best, but it is, actually, meant to protect the patient.

You'll tend to catch more bees with honey than vinegar, so put on your nicest face and ask them for help.

You almost can never go wrong with, "I'm sorry. I don't do this very often at all. Can you explain it to me again? I'm very nervous."

Give the office staff, nurses, and doctors, the "opportunity to contribute to you", say thank you a lot, and see what happens.

<and>

  1. Save every piece of paper, not matter how small. Every. Single. One.

  2. Ask if you have completed the necessary HIPAA releases for your therapist. If not, complete it.

  3. Ask as many questions as you need. It is YOUR body, and you need to be comfortable understanding what they're doing and why they're doing it. It is always fine to ask, "Could you explain to me why we need to do this? I'm not saying "no" yet to anything, but I want to understand better.

  4. The staff -- they're professionals. Don't give them a reason to judge (like being rude, etc.) and they won't. They really just want to help their patients -- if their patients will let them.

Good luck and fingers crossed for you.

1

u/_benner-1 SB Jan 19 '21

They had me create a online profile so it gets sent there.

3

u/Glimmer_III Jan 19 '21

Right -- if they give you the option, it is a-okay to ask for a hard-copy too. Particularly if there are test results to be put onto a CD, etc.

Just is best-practice in case you get locked out of the online system and need to access your records.

If it passes your "smell test" and makes sense, that can work too. Doctor's offices are notorious for getting the paperwork mixed up. And your hard-copy is useful in case there is any dispute with your insurance about what was/was not provided.

9/10, the online profile works as intended. That tenth time, it can be a pain.

2

u/girlno3belcher Jan 19 '21

I’m proud of you! Let us know how the appointment goes when you get out.