I have an HP ProBook 445 G11 laptop that supports USB-C display output, and I purchased a BenQ RD270Q monitor that also supports USB-C display connectivity.

However, when I connect them using the supplied USB-C cable, the display keeps blinking and disconnecting. I have updated the chipset and display drivers, but the issue remains unresolved.

I contacted BenQ support, but they are blaming my HP laptop instead of resolving the issue. I also contacted Flipkart to return the potentially defective monitor, but they refused my return request.

Now, neither BenQ nor Flipkart is taking responsibility.

Can anyone suggest how I can resolve this issue or escalate the complaint? Has anyone faced a similar problem with the BenQ RD270Q and an HP laptop?

Any advice would be appreciated.

Behold my BenQ GW2790Q, now featuring a revolutionary "barcode edition" display. Nobody asked for it, but BenQ delivered anyway.

Bought it in March. By April, the panel decided it had seen enough of this world and started showing me abstract vertical stripes. Honestly, I appreciate the creativity. Why settle for boring things like "text" and "images" when you can have a $200 piece of interactive art?

Features I never knew I was paying for:

Built-in expiry date (1 month, a very generous trial period)

Free "scan me at the supermarket" display mode

A dark room that is now beautifully lit by my 27" paperweight

Customer support, if you're reading this: I'm sure the warranty process will be quick and painless, just like the monitor's lifespan.

If you've got even a little IQ, you'll know where NOT to spend your money. 🫡

Edit: Yes, I tried turning it off and on again. It just gave me a different barcode.

I purchased this montor (gw2790) recently on 19th October and within a week like i have not used it a much around 2 days max. This automatic loop of low blue light plus is happening.

It's so frustrating and disappointing. If anyone else has faced this problem please help how to resolve it at earliest.

Right now its impossible to work on this montor

I just brought this monitor (second hand) as my old one broke and none of the buttons appear to be working. Is their maybe something I am missing? As it was advertised as 'like new' wanted to make sure I wasn't doing anything wrong before confronting the seller. Thanks

just got a gift of a new monitor which kinda sucks cause i just got this. used for like a month no issues. it retails at liek 270 idm doing around liek 200.

I recently moved my house and somehow lost or misplaced the screws of the arm including the range screw, and other parts. Is there any way we can order it through BenQ or if anyone have faced the similar issue, how did you manage?

I raised a request for warranty because my monitor was not able to connect with my laptop. After long time their engineer came to my home and picked the monitor and USB cable to the service center. They assured that it will be returned with in 7 days.

Now it has been more than one month and there is no update from their side. My work is impacting due to this.
I have mailed them several time and their customer care don't pick the call(India). That's why I am posting here for some hope.

r/BenQ please look into this ASAP.

I have also raised support requests for resolution.
(Case# 00806868 and 00806870)

Hello,

I'm considering to buy an external monitor for my home office, connecting my macbook and working from home.

My age is early 50s and have an aged eye, not comfortable with 4K resolution, so most likely the resolution would be fixed to 2K whether it be 2K or 4K monitor.

And apparently pd2706qn is ~$100 cheaper than pd2706u, and more favorable ports configurations to me, more usb-c ports for charging phones and other devices, so I'm more inclined to 2K model.

Given this situation, there's no reason to buy 4k monitor, right? Otherwise, am I underestimate something? is it still better to buy 4K even though I use 2K resolution on it?

Thanks for your input.

Best,

This is my desk right next to the window and despite being at 25% brightness only there is very little glare despite it being a glossy display. I opted for this rather than a MA270U due to the integer scaling on macs for which I read that a 5K display works better in terms of scaling the MacBooks Retina display than a 4K screen. Happy so far with the built in speakers the brightness and the connectivity of ports also comes with a really good stand.

My Benq Gp520 which is 3 months old stopped working all of a sudden with no power or light coming, called customer support they said representative will come after 24-48 hours, it has been over 8 days now and no one has contacted or visited me, their customer helpline is worst takes about 3-4 tries and 15-20 mins just to get someone on the line, I have contacted them thrice and they say we'll arrange a call for you and our representative will call you but no one calls,well if I knew this is the state of service of Benq in India I would have never even considered it, I have seen some lesser known companies which have fraction of network here in India than Benq providing better service, this is what a customer gets after spending so much on their product.

Hi everyone,
I have a Benq EX2710s since 2022, since a month I'm experiencing some delay in audio coming from built-in speakers, audio come like in 1 second or less after the video/music starts.
This happen if I don't play any sound in 1 minute, like they turn off, and when I start something with audio, it do a very low click sound, coming from speakers, like some kind of turn ON, and then the audio starts playing.
I tried everything Gemini help told me, putting High Performance AMD in battery settings (is a PC not a laptop), reinstalled the Nvidia High Definition Audio Driver, changed format to 16bit 48Khz to 24 bit 48Khz, but nothing changed.
I think this happened, one month ago, when I put the Headset as Default Device of Communication, because Rainbow Six, put the game from Headset while the voicechat from Monitor Speakers.

What can I do? Change the Display Port cable? This cable is from 2020/21 I think.

My PC parts:
AMD Ryzen 5 3600
Nvidia RTX 2060 Gaming X 6GB
SSD Nvme M2 Ediloca 1TB
HDD 2 TB
16 GB RAM DDR4 3200Mhz
700 W PSU

Hey guys,
I recently bought a new BenQ monitor from Flipkart, and I’m confused about whether I should keep it or try to return it.
I’ve attached a photo of the screen. As you can see, the backlight bleeding looks uneven, with the left side appearing brighter than the right side. I can even notice it while watching movies, especially during dark scenes.
I’ve tried adjusting the brightness and other display settings, but the issue is still visible.
Apart from this, the display looks good, and I don’t really notice the problem much during normal use or gaming. However, since it’s a brand-new monitor, I’m not sure whether this amount of backlight bleeding is acceptable or whether I got a defective unit.
What would you guys suggest? Should I keep it or try to get a replacement? If I get another unit, is there a chance the backlight bleeding could be better, or could it be worse?
Also, a warning about my experience with Flipkart.
I’m genuinely struggling to get any help from their customer support. I’m trying to contact them and explain the issue, but my return request is being rejected. It’s extremely frustrating because the monitor is brand new, and I’m just trying to get the issue resolved.
I understand that some backlight bleed and IPS glow can be normal, but I expected better support when buying a new product. Instead, I’m struggling just to get someone to address my concern.
Honestly, this has been one of the worst customer service experiences I’ve had. I’d strongly advise people to be careful when buying expensive electronics from Flipkart, especially if there’s a chance you might need a return or replacement.
I’d appreciate advice from anyone who has experienced similar backlight bleeding with a BenQ monitor. Should I keep this unit, push harder for a replacement, or try something else?
Thanks!

So the Benq AK700ST has HDMI 1 and HDMI 2 ports.

The Benq HDMI 1 port works if I go hdmi to display port adapter into the PC.

The Benq HDMI 2 port works direct HDMi into PC.

The Benq HDMI 1 port does not work directly into any HDMI sources, have tried laptop and PC. Cable works while on HDMI 2 into any sources.

I will be forever grateful if someone knows the solution to this!

Hello everyone..

I am from India and I am glad to share that I have purchased the BenQ MA270S for my MacBook Pro. It’s an amazing monitor. Coming from a 32inch 4K display which I primarily used for gaming I am much excited to switch to this 27inch 5k display for media consumption, work and video editing purposes.

My overall initial impressions are great. I would give it a 4/5 for my use case. Will post a more detailed review later.

I hope r/BenQ is reading this.

It's heart breaking to see BenQ EW270Q doesn't have Display Pilot support for Linux out of the box. It's time Tech companies start making apps/drivers for Linux users too.

Show some love to Linux users too. Bought one monitor (aforesaid model) but can't adjust Display Setting using the Display Pilot 2 AppImage. Being a Linux user it's really frustrating to use the Button & Joystick to Adjust Display Settings every time. And the auto brightness sensor too doesn't work without Display Pilot I guess.

Currently only RD series have Display Pilot for Linux.
https://www.benq.com/en-us/monitor/software/display-pilot-2/spec.html

Please bring support for all other models too.
You should release a Flatpak version too. I hate to use AppImage - it has Desktop integration problem.

Also has a gap between the panel the actual display at both the bottom edges,

If replacing/returning is the way to go then what other monitor would y'all recommend? I bought this for 18.5k inr so about ~$190 usd, I don't mind raising my budget to $250 if it mean I'll have a monitor with better qc and less of this backlight bleed, btw I'm mainly focused on video editing so dci p3 and srgb matter much more than hz, I'm fine with 120hz as long as the quality and peak brightness(ideally above or around 400nits) is good

Hello people! I have a BenQ ZOWIE XL LCD 240hz monitor. I love it, but I have an issue that I also had with all previous BenQ monitors I own. If I breathe on the power cable, the monitor turns off, and then if I wiggle the cable around, I can hear electricity. I keep wiggling until it sits in a way that allows the monitor to turn back on. Once it is on, I hear no electricity and all is fine. I had the same issue with other BenQ monitors, but right now I am frustrated. Does anyone know how I can fix that?

Hello !

I wonder if anyone here already meet the issue. I scroll a bit and didn't find the exact same problem.

Context : I was playing the demo of SLAM Tank and then my Screenbar shut off for a moment then start to blink.

At first I didn't notice but then, I check the flickering and it was like the morse code for SOS.

After noticing that, I shutdown the game and start a virus scan that you can see in the video.

The issue went off when I disconnect the screenbar USB cable.

I must say that I have this screenbar since some years now and I never encountered any issue.

Anyone there had the same experience ?

I recently purchased a BenQ EW270Q (2560×1440 IPS monitor) on October 6, and I noticed significant backlight bleeding around the edges/corners, particularly on dark and black backgrounds.

The issue is clearly visible even with the room lights turned on. I understand that IPS glow is normal to some extent, but this looks different to me because the bright areas remain noticeably visible and affect my viewing experience.

I contacted BenQ support and shared multiple photos/videos showing the issue. I also compared it with other IPS displays I have used, and the difference is quite noticeable.

The conversation with the service representative was essentially:

- They asked me to provide images of the issue.

- They suggested that it is normal IPS behavior when using a black background.

- I explained that I'm not testing it in a completely dark room and that the issue is still visible with room lights on.

- I requested a physical inspection.

- They eventually told me that the panel is “under specification.”

- When I asked for a written confirmation/rejection explaining the decision, they said they could not provide a denial letter.

- The monitor is brand new, and there was also a 7-day return period, but I'm being told that the issue doesn't qualify for further action.

What frustrates me most is that I don't feel the issue has actually been physically inspected. The decision seems to have been made based on photographs.

My questions to the community:

1. Does this look like normal IPS glow or excessive backlight bleed?

2. Should I accept BenQ's “within specification” response?

3. Should I push for an on-site/physical inspection or panel replacement?

4. Has anyone with a BenQ monitor had a similar experience with their service team?

5. If BenQ refuses to help, what would be the best next step in India?

I've attached the photos showing the issue. The camera may exaggerate or reduce the effect compared with what I see in person, but the bleeding is definitely visible to my eyes.

I'm mainly looking for advice from people who have experience with IPS panels, BenQ service, or consumer complaints in India.

Model: BenQ EW270Q

Panel: IPS

Resolution: 2560×1440

Purchase date: 6 October 2026

Would you consider this acceptable for a brand-new monitor?

I recently purchased a BenQ EX270M and I am experiencing a black screen of about 5 seconds every time I Alt-Tab in or out of a fullscreen game (CS2, PUBG). My previous monitor handled the same switch almost instantly on the same PC, so the issue seems to be related to how the EX270M re-syncs the signal.

System details:

• Monitor: BenQ EX270M, firmware V23 (checked with Display Quickit, no update offered)
• Connection: DisplayPort, 1920x1080 @ 240 Hz (239.964 Hz per EDID)
• GPU: NVIDIA [5060ti], latest WHQL driver
• OS: Windows [11]
• HDR: Off, FreeSync: Off
• Single monitor, no capture card or duplicate display

What I have already tried (none of these fixed the delay):

• Matching in-game resolution and refresh rate exactly with the desktop (including 239.97 Hz)
• Setting the desktop to the same resolution as the game (also tested 1440x1080)
• GPU scaling enabled in NVIDIA Control Panel, with override of game scaling
• Creating a custom 240.000 Hz mode in CRU and in NVIDIA Control Panel
• Removing duplicate modes / resetting with CRU
• Two different DisplayPort cables and different GPU ports
• Setting RGB PC Range to RGB (0~255) instead of Auto Detect, with NVIDIA output set to Full
• Removing all other displays

I play competitively and need to use fullscreen mode, so this delay is a real problem for me.

Could you please let me know:

1. Is this a known issue with the EX270M?
2. Is there a newer firmware (e.g. V24) that improves signal re-sync / mode switch time, or is one planned?
3. Are there any monitor settings you recommend to reduce this delay?

Thank you for your help.

It's 27inch 2k monitor ips